Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nichita Nesterov

Montreal,QC

Summary

Dedicated Department Manager with a successful track record in training and development to strengthen performance reflected through KPI's. Highly motivated to learning and meeting growing expectations with an organized action plan. Minimized food and paper cost by daily monitoring of areas of opportunity. Ensured food quality and restaurant cleanliness through coaching and follow-up of crew members.

Overview

5
5
years of professional experience

Work History

Department Operations Manager

McDonald's
Montreal, QC
10.2018 - Current
  • Provided leadership by motivating staff members to reach their full potential while fostering a positive work environment.
  • Coordinated with other departments to ensure alignment of objectives across the organization.
  • Analyzed customer feedback surveys to identify opportunities for improving service delivery and customer satisfaction levels.
  • Managed day-to-day operations of the department including budgeting, staffing, scheduling, resource allocation, performance monitoring and quality control.

Education

Bachelor of Engineering - Mechanical Engineering

Concordia University
Montreal, QC
06-2028

Skills

  • Scheduling and staffing
  • Forecasting and Reporting
  • Key Performance Indicators
  • Facilities Management
  • Staff Development
  • Inventory Management
  • Quality Control
  • Guest satisfaction

Languages

English
Full Professional
French
Full Professional
Russian
Native/ Bilingual

Timeline

Department Operations Manager

McDonald's
10.2018 - Current

Bachelor of Engineering - Mechanical Engineering

Concordia University
Nichita Nesterov