Nichele Galvan
Selma
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Fresno
07.2024 - 04.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Merchandiser
The Home Depot Inc
Selma
03.2018 - 07.2024
- Created merchandising plans based on customer buying habits and trends in the industry.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within store locations.
- Conducted regular inventory checks to maintain accurate stock levels.
- Maintained a clean and organized work environment at all times.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Developed promotional strategies to increase sales of featured products.
- Provided training and support for new staff members in regards to merchandising operations.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Performed regular price checks on select items throughout the store location.
- Organized displays according to company standards and specifications.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Assisted in gathering and moving materials and equipment for assigned displays.
Sales Associate
The Home Depot Inc
Selma
03.2018 - 03.2021
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Selma High School
Selma, CA06-2006
Skills
- Customer service
- Order tracking
- Problem resolution
- Database management
- Product knowledge
- Sales support
- Team collaboration
- Merchandising strategies
- Complaint handling
- Effective communication
- Customer engagement
- Communication skills
- Administrative and office support
- Document control
- Product sales
- Merchandise upselling
- Credit card payment processing
Languages
Spanish
Limited
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2024 - 04.2025
Merchandiser
The Home Depot Inc
03.2018 - 07.2024
Sales Associate
The Home Depot Inc
03.2018 - 03.2021
High School Diploma -
Selma High School