Nichaila Gabrielle Villanueva
Montreal
Overview
4
4
years of professional experience
Work History
Fit Model
Groupe Dynamite
Montreal, QC
10.2021 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Understood fashion trends to accurately portray brand and client briefs.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
Customer Service Cashier
Foot Locker
Montreal, QC
04.2022 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Customer Service Sales Specialist
Walmart
Montreal, QC
12.2021 - 05.2022
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Customer Service Cashier
Benny&Co
Montreal, QC
03.2020 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew Member
McDonald's
Montreal, QC
06.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Ecole Secondaire Saint Laurent
Montreal, QC06.2020
Skills
- Active Listening
- Critical Thinking
- Room Inventory
- Reading Comprehension
Languages
English
Native or Bilingual
French
Native or Bilingual
Sports
I played basketball for several years. I also play other sports for fun & to keep my physique.
Timeline
Customer Service Cashier
Foot Locker
04.2022 - 10.2022
Customer Service Sales Specialist
Walmart
12.2021 - 05.2022
Fit Model
Groupe Dynamite
10.2021 - Current
Customer Service Cashier
Benny&Co
03.2020 - 10.2021
Crew Member
McDonald's
06.2019 - 02.2020
High School Diploma -
Ecole Secondaire Saint Laurent