Nichaela Jacob
Abbotsford,BC
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. An ambitious and career-focused individual looking to obtain an intermediate-level position to help launch a career while achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Old Yale Brewing
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Old Yale Brewing
06.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented a table rotation system for optimal server workload distribution, resulting in improved service quality.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Undergraduate Research Assistant
University Of The Fraser Valley
05.2022 - Current
- Conducted qualitative interviews that upheld protocol and provided detailed results for research.
- Recorded data and maintained source documentation following good documentation practices.
- Quickly transcribed interviews with accuracy to provide detail-oriented results.
- Categorized journal articles by methods used with reliability for a replicative study.
- Assisted professors with gathering news articles relevant to the research topic.
Sales Administration/Store Pricing Coordinator
London Drugs Ltd
03.2019 - Current
- Provided accurate cash handling, terminal balancing, balancing error correction, and lottery reconciliation.
- Quickly learned new skills and applied technical problem solving to daily tasks, improving efficiency and productivity.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
Cashier
London Drugs Ltd
09.2014 - 02.2019
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customer purchases with thorough knowledge of store merchandise.
- Attentively answered product based or store related questions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Office Manager/Administrative Assistant
Concord Business Plans Inc
10.2016 - 07.2018
- Worked alongside lawyers to assist in administrative matters.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - Psychology Honours
University of The Fraser Valley
Abbotsford, BC05.2026
Bookkeeping For Small Business -
University of The Fraser Valley
Abbotsford, BC05.2018
Skills
- Strong Work Ethic
- Product Knowledge
- Effective Communication
- Complaint resolution
- Data Entry
- Task Prioritization
- Service prioritization
- Goal-Oriented
- Adaptability
- Multitasking
- Teamwork and Collaboration
- Analytical Skills
Volunteer
Volunteer, Abbotsford Regional Hospital | Feb 2014 - Mar 2015
- Provided snacks and beverages waiting in the ER.
- Used strong interpersonal communication skills to provide companionship to patients.
- Handed out books to patients during library rounds through out the hospital.
Certification
Facilitation Skills Workshop
Instructional Skills for the Workplace
TCPS 2: Core-2022 (Course on Research Ethics)
References
Available upon request.
Timeline
Server
Old Yale Brewing
11.2023 - Current
Host
Old Yale Brewing
06.2023 - Current
Undergraduate Research Assistant
University Of The Fraser Valley
05.2022 - Current
Sales Administration/Store Pricing Coordinator
London Drugs Ltd
03.2019 - Current
Office Manager/Administrative Assistant
Concord Business Plans Inc
10.2016 - 07.2018
Cashier
London Drugs Ltd
09.2014 - 02.2019
Bachelor of Arts - Psychology Honours
University of The Fraser Valley
Bookkeeping For Small Business -
University of The Fraser Valley
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