Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nicemol Anu

CORNWALL,ON

Summary

Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences. Customer-focused professional bringing strengths in event planning and execution. Strategically handles budgets, resources, and spaces for exceptional events. Creative in approaching and solving special event challenges.

Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Air Transat
Montreal, Quebec
11.2020 - 12.2023
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Implemented quality control measures to uphold company standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Customer Service Representative

Culin Air
Montreal, Quebec
11.2017 - 10.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Processed orders quickly and efficiently while ensuring accuracy in order fulfillment.
  • Complied with corporate and department standards and regulations to encourage safe and efficient operations.
  • Assisted with additional housekeeping tasks during staffing shortages.

Education

Some College (No Degree) - Event Planner

Canadian All Care Collage
Toronto, ON
04-2025

Bachelor of Science - Nursing

Vijay Collage
Vijayawada, India
04-2010

High School Diploma -

Varkala Govt HS
Varkala ,India
03-2002

Skills

  • Complaint resolution
  • Metric tracking
  • Training and mentoring
  • Staffing coordination
  • Schedule coordination
  • Process improvement specialist
  • MS office
  • Relationship building

Languages

English
Professional
French
Limited
Hindi
Professional
Tamil
Professional
Malayalam
Full Professional

References

References available upon request.

Timeline

Customer Service Manager

Air Transat
11.2020 - 12.2023

Customer Service Representative

Culin Air
11.2017 - 10.2019

Some College (No Degree) - Event Planner

Canadian All Care Collage

Bachelor of Science - Nursing

Vijay Collage

High School Diploma -

Varkala Govt HS
Nicemol Anu