Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NICEL DE LA ROSA

Arcata

Summary

Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to perform excellently.

Overview

2
2
years of professional experience

Work History

Project Manager

Xylem Tree Exports
02.2025 - 06.2025
  • Bilingual professional supporting teams nationwide—coordinating hotel logistics, asset codes, and project setup daily.
  • On-call 24/7 to assist crews mobilizing for storm response across East Coast and Southern states (Oklahoma, Memphis, Florida, etc.).
  • Led comprehensive project planning activities, including scope definition, scheduling, and resource allocation
  • Directed creation, approval, and change control of detailed project plans across multiple concurrent initiatives
  • Managed cross-functional teams to deliver projects safely and on time, meeting commercial and operational commitments
  • Conducted regular audits and performance reviews to identify risks and drive continuous improvement
  • Ensured all project documentation met compliance standards and industry regulations
  • Reported project status, milestones, and KPIs to senior leadership for strategic decision-making

Disputes Specialist

Portfolio Recovery Associates
09.2024 - 01.2025
  • Research disputed account issues.
  • Record and process received disputes, as well as taking calls from customers in English and Spanish.
  • Determine appropriate dispute classification
  • Order new and review existing documentation to investigate and resolve the dispute
  • Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via telephone, email and/or fax.
  • Electronically file all documentation according to policy and procedure.
  • Obtain account information and account verification from seller of the account.
  • Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.

Sales Specialist

Paradigm Corp
05.2023 - 08.2024
  • Provided proposal information to all potential customers.
  • Followed up with clients that have questions of school Diplomas, Covers.
  • Drafted, finalized and submitted paperwork to complete proposal and renewals and sent to potential clients or exciting clients.
  • Send emails and answer questions and persuasively overcome objections.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered questions about policies and addressed customer concerns.

Education

AA - Administrative of Justice

San Bernardino Valley College
San Bernardino, CA
05-2025

Diploma - undefined

San, Bernardino High School
San Bernardino, CA
05.2014

Skills

  • Team collaboration
  • Project tracking
  • Client relations
  • Customer relations
  • Data analysis
  • Data review
  • Policy interpretation
  • Problem-solving
  • Verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Project Manager

Xylem Tree Exports
02.2025 - 06.2025

Disputes Specialist

Portfolio Recovery Associates
09.2024 - 01.2025

Sales Specialist

Paradigm Corp
05.2023 - 08.2024

Diploma - undefined

San, Bernardino High School

AA - Administrative of Justice

San Bernardino Valley College

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