Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Niccole Servage

Rockland,ON

Summary

Experienced and organized Office Manager with noted experience in administrative management and Executive Assistance.Experienced in productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that can prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership and strong work ethic.

Overview

1
1
year of professional experience

Work History

Office Manager /Executive Assistant

Kiewit
04.2023 - Current
  • Opened multiple office sites from ground up; establishing logistics of office equipment, seating floor plans, and vendor accounts
  • Prepared presentations, New Hire guidebooks and other documents as needed for management review and presentations
  • Consolidated and managed invoice reconciliation; performed expense processing utilizing QuickBooks, SAP and Concur
  • Conserved executives’ time by anticipating needs; screening/filtering emails; reading, researching, and routing correspondence; collecting and analyzing information; and troubleshooting when needed
  • Actively participated in recruitment meetings, including taking notes, managing action items, providing new hire onboarding
  • Managed vendor accounts and sub-contractors for building maintenance and supplies and was main liaison for facility matters
  • Organized and arranged meetings, scheduled conference rooms and set up catered meals and events for 10 to 300 people
  • Exercised discretion in handling confidential, proprietary, privileged, and/or security-related information.

Administrative and Event Specialist

City Of Brockville Economic Development
  • Administrative support for Director of Economic Development in municipal environment
  • Oversaw 20-member event committee
  • Spearheaded municipal 175th Anniversary celebration project (City population of 20K+)
  • Negotiated contractual agreements for city, including Entertainment, Volunteers, and venue procurement and Pyrotechnic Specialists for special events
  • Secured funding and service donations from community and federal government in order to smoothly execute projects
  • Wrote press releases and articles for planned events to obtain optimal audience.
  • Planned large-scale events such as trade shows, conferences and meetings

Customer Service Manager

Various
  • Monitored and analyzed customer interactions to ensure positive customer experience
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Implemented strategies to enhance customer satisfaction and loyalty
  • Addressed and resolved customer complaints and issues through effective problem solving
  • Identified areas for improvement and implemented changes to enhance efficiency
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Negotiated contracts with outside carriers to minimize costs to company and customers
  • Repeatedly had highest Bill of Sale amongst local staff each month

Education

Business Administration -

Algonquin College
Ottawa, ON

Real Estate as a Professional Career -

OREA Real Estate College
Ottawa, ON
2010

OSSD Diploma + 5 Ontario Academic Credits -

Thousand Islands Secondary School
Brockville, ON
1994

Skills

  • Organizational Skills
  • Administrative Oversight
  • Senior Leadership Support
  • Human Resources
  • Office Supplies and Inventory
  • Event Coordination
  • Project Management
  • Volunteer Relations
  • Customer Relations
  • Written Communication
  • Staff Management
  • Account Reconciliation
  • Team Bonding
  • Staff Training

Accomplishments

  • Coordinator | 175th Anniversary of Brockville
  • Monthly Donor | Heart & Stroke Foundation
  • Coordinator | Community Food Drive | Raised: $20K
  • Animal Rescue Foster Parent | Ottawa Dog Rescue
  • Donor | Ottawa Regional Cancer , 60km walk | Raised: $3.5K
  • Donor | Canadian Blood Services
  • Volunteer| Leeds & Grenville International Plowing Match

Timeline

Office Manager /Executive Assistant

Kiewit
04.2023 - Current

Administrative and Event Specialist

City Of Brockville Economic Development

Customer Service Manager

Various

Business Administration -

Algonquin College

Real Estate as a Professional Career -

OREA Real Estate College

OSSD Diploma + 5 Ontario Academic Credits -

Thousand Islands Secondary School

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Niccole Servage