Niccolas Hood

Provided comprehensive administrative and operational support in a fast-paced aerospace startup, serving as a key liaison across departments and with executive leadership. Spearheaded internal initiatives, managed day-to-day office operations, and played a central role in planning and executing high-visibility events.

• Supported senior leadership and provided occasional direct support to the CEO, managing scheduling needs, internal communications, and confidential materials.
• Coordinated and executed multimillion-dollar client meetings, including hosting visiting NASA teams and managing logistics for Pre-Design Review (PDR) and other milestone events.
• Led planning and production for internal and external events, including team bonding initiatives, fundraisers, and VIP visits.
• Implemented and managed a new digital visitor management system to improve security and tracking across company facilities.
• Drafted and formatted sensitive documents, including CPARs, DRDs, and board-facing materials, in collaboration with the Corporate Counsel and Program Manager.
• Designed branded swag, including T-shirts and stickers, and created professional business cards for executive and client use.
• Oversaw vendor relations and procurement using platforms like Bill.com, placing and tracking orders for office, kitchen, and branding needs.
• Provided interior design and space planning support, enhancing office functionality and aesthetics to align with company culture.
• Supported cross-functional teams with facilities coordination, calendaring, and project timelines, while balancing shifting priorities under tight deadlines.

Led high-touch enrollment operations while providing event coordination and executive-level administrative support for one of the nation’s top performing arts colleges. Balanced prospective student engagement with cross-functional logistics to support departmental leadership and strategic goals.

• Planned and executed a range of high-profile recruitment events, including campus tours, open houses, audition weekends, and information sessions for prospective students and families across domestic and international markets.
• Served as executive-level support to the Directors of Admissions and Enrollment, managing calendars, preparing reports, scheduling meetings, and assisting with internal communications.
• Coordinated logistics and setup for on-site and virtual events, including catering, tech support, room reservations, staffing, and marketing collateral.
• Maintained confidential student records and application materials in compliance with FERPA regulations, using Slate, Talisma and other CRM tools.
• Liaised with internal departments—Financial Aid, Registrar, Housing, and Academic Affairs—to ensure seamless onboarding and event participation for incoming students.
• Developed and maintained tracking systems for enrollment metrics and departmental goals, providing weekly updates and analysis to leadership.
• Served as point of contact for VIP guests and high-value applicants, delivering personalized support and managing follow-ups on behalf of senior leadership.
• Designed communications templates and presentations used for student outreach, executive briefings, and team updates.
• Supported the hiring, onboarding, and training of new admissions staff and tour guides, improving the team's efficiency and performance.

Provided high-level client support and operational assistance in a fast-paced financial services environment, specializing in annuity policies and retirement solutions. Delivered consistent, detail-oriented service while supporting internal teams with administrative and compliance-related tasks.

• Acted as a key liaison between clients, advisors, and internal departments to resolve inquiries, process transactions, and ensure timely communication across channels.
• Maintained and updated sensitive account documentation, ensuring strict adherence to SEC regulations, privacy standards, and internal compliance protocols.
• Supported multiple senior representatives and team leads by managing calendars, preparing internal reports, and compiling client data for reviews and audits.
• Managed high-volume inbound communications via phone and email while maintaining a client satisfaction rate above departmental benchmarks.
• Assisted in the planning and rollout of internal training sessions, including scheduling, agenda preparation, and follow-up documentation for process updates and new compliance requirements.
• Utilized CRM and document processing platforms such as Salesforce, Oracle, and proprietary AIG systems to track workflow and streamline client operations.
• Partnered with the Quality Assurance team to flag common service issues and help develop process improvements, contributing to a 15% increase in resolution efficiency over 6 months.
• Played a key support role during quarterly performance reviews, gathering team metrics, summarizing service trends, and drafting executive summaries for management.

• Provided high-level administrative and logistical support in a fast-paced international terminal, coordinating with multiple internal departments, vendors, and external agencies to ensure smooth flight operations and traveler satisfaction.
• Maintained detailed documentation of flight schedules, staffing logs, and compliance reports, ensuring accuracy under strict federal and aviation regulations.
• Supported senior airline staff and supervisors by preparing daily briefing materials, monitoring real-time operational metrics, and helping coordinate issue resolution across teams.
• Handled sensitive passenger data and travel documentation with a high degree of discretion and confidentiality, including visa records, customs clearances, and unaccompanied minor files.
• Developed strong organizational and time management skills while managing high volumes of check-ins, schedule adjustments, and gate procedures under tight deadlines.
• Delivered excellent customer-facing service while maintaining behind-the-scenes coordination to uphold operational continuity and enhance team communication.
• Regularly collaborated across time zones and international teams, honing adaptability, professionalism, and cross-cultural communication skills.