Nicci Leen

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Worked alongside team to accomplish work goals according to schedule.
• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
• Understood and followed verbal and written instructions to complete work correctly.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained organized and clean work areas at all times on job sites.
• Organized materials, tools, and equipment to supply team members.
• General cleaning and maintenance of property. Pool and

hot-tub cleaning and maintenance and treatment.

• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Assisted at markets with sales and marketing of products for fund raising for the Equine Rehabilitation centre.
• Worked with the horses at the Rehabilitation centre doing all the daily stable management tasks and rehabilitation tasks.

• Assisted customers with prompt and polite support in-person and via telephone.
• Established rapport with customers using active listening and interpersonal skills.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Assisted guests at farm and train the horses and general labour of the equestrian centre.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Increased customer satisfaction by managing and resolving client inquiries, concerns, and complaints in a timely manner.
• Assisted Manager with all equestrian duties of training horses, riding lessons, staff management,yard maintenance and daily tasks.
• Team leader of 10 staff members.

• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.