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Nicola Borowski
Human Resources Specialist
London,ON
Summary
London-bound HR professional with 10+ years in business, finance, and hospitality. Western HR Honours gold medalist with a background in psychology and a broad knowledge base and versatile skillset. Team player, proven HR administration, well-developed analytical skills, and emotionally intelligent approach. Seeking part-time or full-time opportunities.
Overview
12
12
years of professional experience
Work History
HUMAN RESOURCES SPECIALIST
POWERCO CANADA (Startup)
01.2026 - 04.2026
- Short-term contract for initial research, data analysis, & preliminary designs re: potential employee programs (e.g., onsite food services, wellness initiatives, workwear management, etc.) intended to service upcoming gigafactory with workforce of 3000.
DATA ENRICHMENT TRAINING & DEVELOPMENT LEAD
OPENER AI (Startup)
08.2025 - 01.2026
- Short-term contract to support onboarding & design/administer training, performance management & development initiatives for international team.
- Liaise between product & enrichment teams to help define improvements & enhancements to internal tools & workflows.
DUTY MANAGER
BEER KITCHEN @ 100 KELLOGG LANE
11.2023 - 01.2025
- Managed all operational functions (cash, staffing, security, vendors) in absence of GM/AGM.
- Supervised & coordinated team to maximize performance & ensure excellent guest service.
- Served & bartended to meet business demands, cultivating guest relationships to increase loyalty.
MEDICAL OFFICE MANAGER
JOVA MEDICAL AESTHETICS INC.
10.2021 - 03.2022
- Managed day-to-day, accounting & marketing activities, leading to 21% revenue growth.
- Negotiated vendor contracts/pricing, resulting in cost-effective procurement of clinic inventory & supplies.
- Established HR infrastructure (policies, onboarding, training, performance management, e-records) compliant with HRPA, OSHA, & HIPAA standards.
MEDICAL OFFICE ADMINISTRATOR
THE COLE CLINIC
03.2021 - 10.2021
- General administration & clinic assistance for 2 clinics, ensuring patient confidentiality & HIPAA compliance.
- Enhanced team performance & accuracy by developing & implementing standardized office management systems.
- Managed recruitment & selection activities & designed new-hire onboarding.
CUSTOMER SERVICE REPRESENTATIVE & UNIVERSAL BANKER
SCOTIABANK
02.2017 - 09.2021
- Proactively engaged customers to uncover opportunities & provide solutions (i.e. opening accounts, credit products, etc.), consistently achieving sales targets.
- Trained/mentored new staff, improving branch performance, efficiency & compliance.
- Consistently received high customer feedback ratings, increasing branch ratings.
GENERAL MANAGER
EXETER PHOENIX CAFÉ BAR
08.2014 - 02.2016
- Managed HR, accounting & administrative functions for restaurant with 40+ employees, consistently achieving margin targets aligned with growth plans.
- Facilitated company rebranding (i.e., performed cost/competitor analyses, delivered business strategy, developed menus, & wrote manuals) resulting in 15% increase in beverage sales after first year.
Education
Bachelor of Management And Organizational Studies - HR Honours Specialization & Psychology Major
WESTERN UNIVERSITY
London, Canada 05.2001 -
Skills
Talent acquisition and strategic planning
Relationship management & contract negotiation
Extensive background in training & performance management
Strong verbal and written communication
Engaging presentation skills
Timeline
HUMAN RESOURCES SPECIALIST
POWERCO CANADA (Startup)
01.2026 - 04.2026
DATA ENRICHMENT TRAINING & DEVELOPMENT LEAD
OPENER AI (Startup)
08.2025 - 01.2026
DUTY MANAGER
BEER KITCHEN @ 100 KELLOGG LANE
11.2023 - 01.2025
MEDICAL OFFICE MANAGER
JOVA MEDICAL AESTHETICS INC.
10.2021 - 03.2022
MEDICAL OFFICE ADMINISTRATOR
THE COLE CLINIC
03.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE & UNIVERSAL BANKER
SCOTIABANK
02.2017 - 09.2021
GENERAL MANAGER
EXETER PHOENIX CAFÉ BAR
08.2014 - 02.2016
Bachelor of Management And Organizational Studies - HR Honours Specialization & Psychology Major
WESTERN UNIVERSITY
05.2001 -