Hi, I’m
Nica Del Castillo
Surrey,British Columbia
Summary
Passionate about improving the quality of people's lifestyle through unsurpassed care and service. Seeking to leverage my experience in communication . Dedicated to identifying customer needs and delivering effective solution to all problems. Excellent Time Management skills combined with a good knowledge of the costumer service industry. Bilingual, patience, hardworking.
Overview
10
years of professional experience
Work History
Canadian Tire
Online Order
09.2020 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Responding to multiple customer inquires, request and concern in timely manner, both in person and in person.
- Pick, packs and processes pick-up and ship to home orders.
Eteros Technologies Inc.
Warehouse Production Worker
03.2022 - 08.2022
Job overview
- Follow health and safety standards.
- Checked packages and merchandise for damage.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Dairy Queen
Supervisor
05.2019 - 09.2021
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Counting out bills and coins at the end of the day. Balancing the register in the morning and filling it with the appropriate amount of change to accommodate costumers for the rest of the shift.
Party City
Sales Associate/Cashier
05.2018 - 08.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers with their ballon orders, locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Dairy Queen
Supervisor
02.2016 - 03.2019
Job overview
- Maintaining the restaurant cleanliness for every shift and ensured following shift would have clean facilities for transition.
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food.
- Handling customers complains,resolve issue and adjust policies to meet changing need.
- Carried out day-day-day duties accurately and efficiently.
Education
Canadian Tourism College320-10362 King George
College Diploma from Airline Management
05.2016
Clayton Heights SecondarySurrey, BC
High School Diploma
05.2015
Tech-Vocational HighWinnipeg, MB
High School Diploma
05.2014
Daniel McIntyre Collegiate InstituteWinnipeg, MB
High School Diploma
05.2013
Cabancalan 2 High SchoolCebu, Philippines
High School Diploma
06.2011
Skills
- Teamwork and Leadership experience
- Planning and Organizing
- Aircraft system and standard operating procedures ((B767,B737, B747, A320)
- Initiative and Enterprise
- Self-management
- Flexibility
- Attention to detail
- Foreign language
- Swimming
Reference
Available Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Production Worker
Eteros Technologies Inc.
03.2022 - 08.2022
Online Order
Canadian Tire
09.2020 - Current
Supervisor
Dairy Queen
05.2019 - 09.2021
Sales Associate/Cashier
Party City
05.2018 - 08.2020
Supervisor
Dairy Queen
02.2016 - 03.2019
Canadian Tourism College
College Diploma from Airline Management
Clayton Heights Secondary
High School Diploma
Tech-Vocational High
High School Diploma
Daniel McIntyre Collegiate Institute
High School Diploma
Cabancalan 2 High School
High School Diploma
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