Niat Asgedom
Avis Budget Group
Calgary,Alberta
1
Language
1
year of professional experience
Dynamic Rental Sales Agent with a proven track record at Avis Budget Group, excelling in customer service and up-selling tactics. Recognized for resolving customer concerns swiftly and enhancing satisfaction, while effectively managing reservations. A reliable team player with strong negotiation skills, dedicated to maximizing revenue and fostering loyalty.
Work History
Rental Sales Agent
4 Months- Greeted customers, assessed rental needs, and matched vehicles to travel requirements.
- Processed rental agreements accurately, verifying licenses, payment details, and reservation information.
- Promoted optional products, including upgrades, protection plans, and additional driver coverage.
- Resolved customer concerns quickly while maintaining professional service at counter and lot.
- Managed reservation changes, extensions, and returns using rental software and branch procedures.
- Handled walk-in and phone inquiries, providing clear rate, policy, and location information.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Implemented rental asset processes and cleanliness standards.
- Provided comprehensive training for new employees on company policies and software applications.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Customer Service Representative/barista
1 Year 5 Months- Processed customer orders accurately through POS system and managed cash debit and credit transactions.
- Resolved customer concerns promptly while maintaining friendly, professional service
- Answered product questions and recommended gelato flavors based on customer preferences
- Coordinated order flow with team members to support efficient counter service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean, organized service area and displayed product standards consistently
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Accounting - Accounting And Computer Science
High School Diploma
Skills
Team player mentality
Reliability and punctuality
Goal-oriented mindset
Strong negotiation
Up-selling tactics
Customer service
Excellent communication
Data entry
Languages
English
Full Professional
Timeline
Rental Sales Agent
Avis Budget Group
06.2026 - 10.2026Read More
Customer Service Representative/barista
Amato Gelato
05.2025 - 10.2026Read More
Train Up Computer Center
Bachelor of Accounting from Accounting And Computer Science
Read More
St Mary
High School Diploma
Read More