Niamh Mc Grane
Dundalk,Co Louth
Summary
A person with initiative and motivation who wishes to put into practice the knowledge and skills acquired to date. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Floor Staff Member
The Townhouse
12.2020 - 01.2024
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Taking customers orders in a timely fashion, offering recommendations and providing information with the daily special’s options
- Accurately made reservations on booking system
- Maintaining the cleanliness and presentation of the restaurant
- Developed excellent working relationships with both managers and colleagues.
- Managed incoming calls each day with utmost professionalism and knowledgeable service
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Floor Staff Member
Ruby’s Vintage style Tearooms
09.2019 - 03.2020
- Delivered excellent Customer Service to members and customers at front of house
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed excellent working relationships with both managers and colleagues
- Ensured restaurant was prepared and ready for opening on time.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers
- Excellent communication skills, both verbal and written.
Education
Digital Marketing, Communications & Public Relations -
Dundalk Institute Of Technology
Dundalk, Co Louth01.2022
Distinction -
FETAC (level 5/6) PLC Pre University Arts Course
O’Fiaich Institute Of Further Education, Dundalk01.2019
Leaving Cert -
St Vincent’s Secondary School
Dundalk, Co Louth01.2018
Skills
- Excellent Communication skills
- Great organizational skills
- Team player with the ability to work Independently
- Ability to work very hard under pressure
- Excellent Time keeping management
- Upselling and Cross Selling
- Table Monitoring and Turnover
- Transactions and Cash Handling
- Exceptional customer service
- IT skills; Word, Excel, Microsoft, PowerPoint, Instagram, Facebook, Twitter, TikTok, WordPress and Canva
References
Available on request
Hobbies and Interests
- Traveling and learning about different cultures
- Writing
- Photography
- Art
- Reading
Languages
Timeline
Floor Staff Member
The Townhouse
12.2020 - 01.2024
Floor Staff Member
Ruby’s Vintage style Tearooms
09.2019 - 03.2020
Digital Marketing, Communications & Public Relations -
Dundalk Institute Of Technology
Distinction -
FETAC (level 5/6) PLC Pre University Arts Course
Leaving Cert -
St Vincent’s Secondary School
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