Reviewed and analyzed suspicious financial transactions to identify potential fraud for multiples (7) banks
Investigated and reported on suspicious activity, resulting in timely and accurate fraud detection and prevention
Blocked or froze accounts to prevent further fraudulent transactions and issued new credit cards to affected customers efficiently to minimize disruption
Contributed to company-wide fraud detection and prevention projects, improving the effectiveness of the program
Maintained compliance with industry regulations and company policies and procedures for fraud detection and prevention.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Experience Representative
SITEL Group
04.2021 - 01.2022
Increased repeat business with exceptional follow-up efforts that nurtured ongoing relationships with customers.
Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
Analyzed customer feedback data, identifying areas for improvement and implementing necessary changes.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Education
Computer programming - Diploma of College Studies (DEC) in Computer Programming
Diploma in Computer Programming: Graduated with a comprehensive understanding of various programming languages and software development methodologies, enhancing my technical proficiency and problem-solving skills in software creation.
CSS Certification: Successfully completed a specialized certification in Cascading Style Sheets (CSS), which has equipped me with advanced skills in web design and development, enabling me to create visually appealing and efficiently styled web applications.
Led the development of "Eventify," an advanced event booking platform, significantly enhancing user interactions and management capabilities.
Engineered both frontend and backend solutions, integrating React and Next.js for frontend dynamism and MongoDB for backend data management.
Developed a dynamic administrative interface and a 'Contact' page with advanced validation, significantly improving administrative efficiency and user data collection.
Implemented SEO optimizations that improved website visibility and search engine rankings.
Web Development: Advanced Event Management Platform
Configured backend servers and API routes for comprehensive management of users, roles, products, and orders, enhancing system robustness.
Implemented full authentication and authorization processes using JWT and Passport.js, securing the application against unauthorized access.
Established a responsive frontend using Vue.js, improving user interface responsiveness and aesthetic appeal.
Enhanced database interactions with SQL, optimizing query performance for faster data retrieval and management.
To enhance your resume descriptions and align them with the feedback provided by the resume check tool, I'll rephrase and condense the project descriptions you provided, focusing on including measurable results and emphasizing the full stack capabilities. Here's how you could rewrite the project descriptions:
Led the development of "Eventify," an advanced event booking platform, significantly enhancing user interactions and management capabilities.
Engineered both frontend and backend solutions, integrating React and Next.js for frontend dynamism and MongoDB for backend data management.
Developed a dynamic administrative interface and a 'Contact' page with advanced validation, significantly improving administrative efficiency and user data collection.
Implemented SEO optimizations that improved website visibility and search engine rankings.
Web Development: Advanced Event Management Platform
Configured backend servers and API routes for comprehensive management of users, roles, products, and orders, enhancing system robustness.
Implemented full authentication and authorization processes using JWT and Passport.js, securing the application against unauthorized access.
Established a responsive frontend using Vue.js, improving user interface responsiveness and aesthetic appeal.
Enhanced database interactions with SQL, optimizing query performance for faster data retrieval and management.
Development of an Intern Management Desktop Application
Role: Software Developer
Technologies: C#, SQL, XAML
Key Achievements:
Developed a multi-functional desktop application for managing intern programs, significantly automating and streamlining intern registration and program management.
Designed intuitive user interfaces using XAML, enhancing user engagement and operational efficiency.
Integrated SQL database for robust data management, creating and managing schemas that supported complex data operations.
Conducted extensive testing and optimization on both platforms, ensuring the application's reliability and error-free performance.
iOS Car Dealership Application Development
Role: iOS Developer
Technologies: SwiftUI, Xcode
Key Achievements:
Engineered a comprehensive car dealership app, enhancing the buying experience with easy navigation and real-time listings updates.
Implemented features for car comparisons, search filters, and administrative controls, significantly increasing user engagement and administrative efficiency.
Timeline
FRAUD ANALYST AGENT
Tsys,GlobalPayment company
2023.02 - 2024.06
Computer programming - Diploma of College Studies (DEC) in Computer Programming
Vice President of Marketing and Communications at TSYS, A Global Payments CompanyVice President of Marketing and Communications at TSYS, A Global Payments Company