Niala Fereidounpour
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
7
7
years of professional experience
Work History
Team Lead General Operations
Abcoast Aviation Services
07.2021 - Current
- Strong experience in handling customers, data entry, report and working with the staff
- Fostered positive employee relationships through communication, training and development coaching.
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Trained and mentored over 40 team members.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Jump plus local apple explore
02.2021 - 07.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Fitness World (new brand of Stevenash Fitness World)
07.2019 - 01.2021
- Handled client calls and assisted with information about business transactions explained invoices and contracts and helped resolved any invoice record issues successfully and in a timely manner
- Answered incoming telephone calls to provide store, products and services information.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Experience in Completed on overage more than 100 calls each days.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Sales Associate
Aryan Motors
02.2017 - 08.2018
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for loan applications, special donations and specific product promotions.
Education
Diploma - Business Administration
Capilano University
North Vancouver, BC03.2026
Certificate - Taxation
H&R Blocks
Vancouver, BC01.2023
High School Diploma -
Vancouver Learning Network
Vancouver, BC05.2020
Skills
- Performance improvements
- Sales team development
- Communication skills
- Sales planning and implementation
- Cost analysis and savings
- Team building and motivation
- Developing Customer Relationships
- Product and service sales
- Problem-Solving Skills
- Collaborative
- Exceptional Customer Service
- Administrative Skill & Computer Technology
Languages
English
Full Professional
Farsi
Native or Bilingual
Kurdish
Full Professional
Timeline
Team Lead General Operations
Abcoast Aviation Services
07.2021 - Current
Sales Associate
Jump plus local apple explore
02.2021 - 07.2021
Sales Associate
Fitness World (new brand of Stevenash Fitness World)
07.2019 - 01.2021
Sales Associate
Aryan Motors
02.2017 - 08.2018
Diploma - Business Administration
Capilano University
Certificate - Taxation
H&R Blocks
High School Diploma -
Vancouver Learning Network
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