Niah LaRoy
Calgary,AB
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
SKA Thermal Spa
Calgary, AB
02.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Server
Joe Schmucks Roadhouse
Sicamous, BC
04.2019 - 11.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Sales Associate
Beach Chic
Sicamous, BC
05.2017 - 10.2019
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Deckhand
The Marina
Sicamous, BC
04.2016 - 11.2017
- Organized tools and supplies needed for onboard repairs or maintenance tasks.
- Performed safety checks on all equipment and gear prior to use.
- Followed strict guidelines related to hazardous materials handling aboard ship.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
- Ensured that all required safety protocols were followed while underway.
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Eagle River Secondary
Sicamous, BC06-2019
Skills
- Administrative Support
- Scheduling
- Organization Skills
- Multitasking and Prioritization
- Guest Engagement
- Flexible Schedule
- Professional Appearance
- Customer service
- Time management
- Telephone etiquette
Languages
English
Native or Bilingual
Certification
- CPR & AED
- Pro Serve
- Food Safe
Education and Training
other
References
References available upon request.
Timeline
Front Desk Receptionist
SKA Thermal Spa
02.2024 - 01.2025
Server
Joe Schmucks Roadhouse
04.2019 - 11.2023
Retail Sales Associate
Beach Chic
05.2017 - 10.2019
Deckhand
The Marina
04.2016 - 11.2017
High School Diploma -
Eagle River Secondary