Niah Davis
Victoria,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Server
The Roost Farm Winery and Bakery
09.2021 - Current
- Contributed to team efficiency by cross-training in various roles such as barista, server, cashier, and food preparer.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Experienced with taking orders using POS.
- Carried out complete closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Facility Monitor
Canadian College of Performing Arts
09.2018 - 02.2021
- Opened and closed the building at the correct designated time in a safe and secure manner.
- Coordinated with various departments to facilitate smooth facility usage for events and classes.
- Facilitated training sessions for new monitors on proper procedures and safety protocols within the facility environment.
- Maintained a clean and orderly environment, enhancing student/faculty satisfaction and productivity levels.
- Managed access control systems, ensuring only authorized personnel entered the premises.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Built and established positive relationships with students, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Sales Associate
Pharmasave
05.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Prioritized helping customers over completing other routine tasks in store.
Food Runner and Busser
Prairie Inn
03.2018 - 05.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Education
Applied Performing Arts Diploma -
Canadian College of Performing Arts
Oak Bay02.2021
Enriched Performing Arts Diploma -
Canadian College of Performing Arts
Oak Bay, BC04.2020
High School Diploma -
Stelly's Secondary School
Brentwood Bay, BC06.2018
Skills
- Professional Appearance
- Clear speech
- Sense of urgency
- Adaptable and Flexible
- Attention to Detail
- Team Collaboration
- Task Prioritization
- Reliable and Responsible
Certification
- Foodsafe level 1 certified
- Serving It Right certified
References
- Heather Burns, (Cell) 250-216-5623, heather@heatherburns.ca
- Caro Badin, (Cell) 250-258-2817
- Isabella Blackwell, (Cell) 778-700-1839, imbblackwell@gmail.com
- Norberto Simoes, (Cell) 250-213-8563
Languages
English
Native or Bilingual
Timeline
Front of House Server
The Roost Farm Winery and Bakery
09.2021 - Current
Facility Monitor
Canadian College of Performing Arts
09.2018 - 02.2021
Sales Associate
Pharmasave
05.2018 - 08.2019
Food Runner and Busser
Prairie Inn
03.2018 - 05.2018
Applied Performing Arts Diploma -
Canadian College of Performing Arts
Enriched Performing Arts Diploma -
Canadian College of Performing Arts
High School Diploma -
Stelly's Secondary School
- Foodsafe level 1 certified
- Serving It Right certified
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