Nia Teramura
Victoria
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Out of school care leader
Oaklands Community Association
09.2024 - Current
- Coordinated extracurricular activities that allowed students to develop leadership skills while exploring their interests outside the classroom setting.
- Developed positive relationships with parents, fostering open communication about student progress.
- Conducted regular safety drills to ensure preparedness in case of emergency situations.
- Trained new team members on program policies, procedures, ensuring consistency in implementation across the board.
Summer Camp Coordinator
P.L.A.Y (Physical Literacy and You) Camp
06.2024 - 08.2024
- Coordinated diverse recreational events to offer campers a wide range of activities, contributing to an unforgettable summer experience.
- Collaborated with fellow coordinators to create innovative programming that catered to various interests and skill levels.
- Managed budget effectively, ensuring all necessary resources were available while maintaining cost efficiency.
Server
Nubo Japanese Tapas
03.2024 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Camp counselor
Canada Games Center
03.2022 - 12.2023
- Created a positive and fun experience for campers at summer, spring and winter camps
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Server & Hostess
Sanchez Cantina
06.2021 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Counter attendant
Booster Juice
06.2021 - 08.2023
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
Mural painter
Workers Compensation Board
06.2020 - 08.2020
- Part of a team who designed and painted a mural on the Workers Compensation Board building
- Promoted local art culture by participating in public events and sharing knowledge about mural painting techniques.
- Maintained a clean and safe work environment throughout all stages of the mural painting process.
Education
High School Diploma -
Porter Creek Secondary School
Whitehorse, YT06-2022
Undergraduate degree - Sociology
University of Victoria
Victoria, BC06.2025
Skills
- Possess strong communication skills, allowing for effective interaction with customers to address inquiries, resolve issues, and enhance their dining experience
- Demonstrated ability to prioritize tasks, manage multiple tables efficiently, and remain calm under pressure
- Committed to upholding high standards of hospitality and exceeding customer expectations
- Patience and tolerance
- Strong work ethic
- Effective multitasking
Certification
- First Aid and CPR C
- Serving It Right
- Food Safe training
Timeline
Out of school care leader
Oaklands Community Association
09.2024 - Current
Summer Camp Coordinator
P.L.A.Y (Physical Literacy and You) Camp
06.2024 - 08.2024
Server
Nubo Japanese Tapas
03.2024 - 06.2024
Camp counselor
Canada Games Center
03.2022 - 12.2023
Server & Hostess
Sanchez Cantina
06.2021 - 08.2023
Counter attendant
Booster Juice
06.2021 - 08.2023
Mural painter
Workers Compensation Board
06.2020 - 08.2020
High School Diploma -
Porter Creek Secondary School
Undergraduate degree - Sociology
University of Victoria
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