Nia Spencer
Etobicoke,ON
Summary
Dynamic and results-driven with about 3 years in customer service. Meticulous Team member with a background in the hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure. A customer-focused candidate is eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, and payments. Trainable and committed to creating a warm and inviting atmosphere. Motivated Hostess with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. I have excellent skills in building nurturing safe learning environments for K-12 student groups. I have outstanding skills in preparing lessons, providing materials, and supervising students.
Overview
7
7
years of professional experience
Work History
Hostess
Moxies Yorkdale
09.2022 - 09.2024
- Greeting guests to their tables and making reservations
- Problem-solving & Resolved customer complaints
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store
Entrepreneur
My Personal Business Serenity By Nia
01.2020 - Current
- Determined business plan, mission statement, and vision
- Sold cosmetics such as lipgloss and lashes
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires
- Determining areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
Server
Moxies Yorkdale
09.2022 - Current
- Resolved customer complaints and maintained a clean and tidy checkout area
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
Cashier
Mac n Cheesery
08.2022 - 09.2022
- Resolved customer complaints and maintained a clean and tidy checkout area
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
Mentor (Volunteer)
Father Henry Carr Catholic Secondary School HIF Program
07.2022 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in a fast-paced environment
- Offering friendly and efficient service to customers, handled challenging situations with ease
Makeup Artist
Dolled Up Beauty Bar
01.2024 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
After-School Tutor
Student
12.2021 - 02.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Supported students with helpful study habits and exam strategies
- Planned lessons for the allotted time to strengthen weak subjects and build skills
- Tutored struggling, average and advanced students in Math course materials
- Prepared lesson plans to meet goals identified in students' individualized study plans
Hostess Trainer
Moxies Bar & Grill
09.2022 - Current
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
Student Council Member
Humberwood Downs Student Council Team
10.2019 - 06.2021
- Volunteered for school and council-sponsored events
- Communicated student ideas and requests to council officers during meetings
- Met with teachers and parents to discuss student council needs, plans and events
- Voted during school and council elections
- Reported council plans and results to the student body
Babysitter
Family Member
02.2021 - 03.2021
- Communicate positively with children and guardians
- Played games, worked on puzzles and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up the playroom
- Prepared healthy, age-appropriate snacks and meals
- Taught children to organize toys, wash hands and share by leading by example
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Assisted children with homework assignments and special projects across different subjects
Teacher Helper
04.2020 - 05.2020
- Supported student learning objectives through personalized and small group assistance
- Assisted teachers with supervision and care of a group of children
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment
- Delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes
Volunteer
School Event
10.2019 - 11.2019
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Greeted visitors and answered questions about the program, requirements and opportunities
- Met with other volunteers and program leaders to discuss new service opportunities
- Coordinated food, clothing and household items for disadvantaged individuals and families
Server/Cashier Team Lead
Humberwood Downs Student Council Team
05.2019 - 05.2019
- Cultivated warm relationships with regular customers
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences
Student Librarian Assistant
Humberwood Downs Library
04.2019 - 04.2019
- Placed books on proper shelves when returned to circulation
- Handled check-in and check-out process of library books and materials at circulation desk
- Answered questions from patrons and helped to find desired materials
- Answered patron questions in-person or by phone regarding library services and resources
Work Study Student
Ms A. Paul
01.2018 - 03.2018
- Gained operational knowledge and supported departmental needs
- Managed multiple projects simultaneously using organizational and analytical skills
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depletion
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Model
Love Marlas Fashion
06.2023 - 06.2024
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Education
High School Diploma -
Father Henry Carr Secondary School
Skills
- I am someone who can handle myself and can think fast in heated situations
- I am a fast learner and can quickly incorporate new procedures to maximize efficiency
- I see patterns and make connections and transfer what I learn from one situation to another in a working environment
- I can manage my time appropriately
- Collaborative and Team-Oriented
- Tutoring and Mentoring
- Organization and Prioritization
- Cooperative Attitude
- Reliable and Punctual
- Quick learner
Accomplishments
I work in my own salon where I take my makeup clients.
Additional Information
I have experience taking food orders from the student council. I would volunteer at cashiering bake sales, operating cash registers and safely handling food while checking for proper temperatures. Student council truly gave me the opportunity to foster skills like leadership, communication, teamwork, organization and public speaking add more 4 experience, Got selected for my school's mentorship program to mentor transitioning grade 9s.
Awards
- Honour Roll
- Student-Athlete of the Year
- Citizenship award
- Ontario Scholar
- Ontario Secondary French Award
Hobbies and Interests
I love helping others and assisting people if in need. I enjoy graphic designing and doing art. I play many sports such as basketball and volleyball. And been team captain of most of the sports teams I’ve been on. I love fashion and creating clothing pieces and looks. I have my own online small business selling cosmetics. I spend most of my time packing orders and delivering content to customers. I give away old clothes of mine to charity as a way to give back to the community. I speak a limited amount of french.
Languages
French
Professional Working
Timeline
Makeup Artist
Dolled Up Beauty Bar
01.2024 - Current
Model
Love Marlas Fashion
06.2023 - 06.2024
Hostess Trainer
Moxies Bar & Grill
09.2022 - Current
Hostess
Moxies Yorkdale
09.2022 - 09.2024
Server
Moxies Yorkdale
09.2022 - Current
Cashier
Mac n Cheesery
08.2022 - 09.2022
Mentor (Volunteer)
Father Henry Carr Catholic Secondary School HIF Program
07.2022 - 07.2022
After-School Tutor
Student
12.2021 - 02.2022
Babysitter
Family Member
02.2021 - 03.2021
Teacher Helper
04.2020 - 05.2020
Entrepreneur
My Personal Business Serenity By Nia
01.2020 - Current
Student Council Member
Humberwood Downs Student Council Team
10.2019 - 06.2021
Volunteer
School Event
10.2019 - 11.2019
Server/Cashier Team Lead
Humberwood Downs Student Council Team
05.2019 - 05.2019
Student Librarian Assistant
Humberwood Downs Library
04.2019 - 04.2019
Work Study Student
Ms A. Paul
01.2018 - 03.2018
High School Diploma -
Father Henry Carr Secondary School
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