Nia Sam
Oakland
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Barista
Peet's Coffee
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled cash and card transactions accurately while following company's polices regarding cash and card handing procedures.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Educated coworkers and customers about new products.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Set and achieved goals for professional development and advancement.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Upsold specialty items with beverages, increasing store sales.
- Cultivated to recall customers' names and address each by name.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
It's A Grind Coffee House
06.2022 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created original artwork for specials board display.
- Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.
Education
High School Diploma -
Nea Community Learning Center
Alameda, CA06.2023
Skills
- Cash Handling
- Team Player
- Friendly and outgoing
- Customer Retention
- Opening and closing duties
- Stocking Supplies and Retail Products
- Coordinating Orders
- Equipment and Store Cleaning
- Coffee and Tea Preparation
- Food Storage Management
- Display Maintenance
- Product Display
- Team Instructions
- Active Listening
- Beverage Preparation
- Customized Menus
- Counter Restocking
- Safe Work Practices
- Cash Register Operation
- Order Taking
- Exceptional customer service
- Adaptive and creative
- Cleanliness
- Espresso machine operation
- Safe Food Handling
- Organizational Skills
- Dependable and Responsible
Digital art creator
I do digital art on a samsung tablet using ibispaint. I enjoy drawing and do so almost daily. You can check out my art on my instagram, @chocosmols.
Timeline
Barista
Peet's Coffee
11.2022 - Current
Barista
It's A Grind Coffee House
06.2022 - 07.2022
High School Diploma -
Nea Community Learning Center
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