NIA NDLOVU
Calgary
Summary
Personable and motivated, equipped with foundational knowledge and technical skills in project management and data analysis. Possesses familiarity with industry-standard software and tools, including proficiency in Microsoft Office and basic coding languages. Aims to leverage these skills to contribute to team success and drive positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Tick Tech Tock
04.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Mortgage Specialist
TD Bank
06.2021 - 06.2022
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
Pharmacy Assistant
Real Canadian Superstore
03.2021 - 06.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Volunteer
St Mary's University Presidential Volunteering Tm
09.2019 - 12.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Pharmacy Assistant Diploma -
CDI College
No Degree - Cyber Security
CDI College
Calgary, AB09-2024
Bachelor of Science - Computing And Information Systems
Athabasca University
Athabasca, None02-2028
Skills
- Skilled in Microsoft Office Tools
- Customer Service Support
- Microsoft Azure Expertise
- Firewall Configuration Expertise
- Advanced Firewall Implementation
- Security Policy Implementation
- Virtual Machine Optimization
- Virtual Networking Expertise
- Cloud Technology Proficiency
- Active Directory Administration
- File Access Permissions
- SIEM Management
Certification
- ISC2 CC
- Cybersecurity Diploma
- Microsoft Windows Defender and Firewall
- CompTIA Security+, 01/25
- CompTIA Network+, 01/25
Skills And Technologies
- Microsoft Office Suite
- Help Desk
- Ticketing System
- Azure
- Network Security Groups
- Firewalls
- ACLs (Access Control Lists)
- Virtual Machines
- Virtual Networks
- Cloud Computing
- Active Directory
- File Permissions
- Windows 10
- SIEM
- Sentinel
Languages
English
Full Professional
Timeline
Intern
Tick Tech Tock
04.2024 - 05.2024
Mortgage Specialist
TD Bank
06.2021 - 06.2022
Pharmacy Assistant
Real Canadian Superstore
03.2021 - 06.2021
Volunteer
St Mary's University Presidential Volunteering Tm
09.2019 - 12.2019
Pharmacy Assistant Diploma -
CDI College
No Degree - Cyber Security
CDI College
Bachelor of Science - Computing And Information Systems
Athabasca University
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