NIA-MORA VANHORNE
Brampton
Summary
Hardworking, highly motivated Individual . Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seeking to transition these skills into new field where they can be applied to achieve positive outcomes. Focused on leveraging customer service experience to provide value in different professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Earls Kitchen + Bar
10.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining a positive dining experience.
- Trained new staff on restaurant procedures and best practices, enhancing team performance and service quality.
- Developed knowledge of menu items to provide informed recommendations, increasing customer engagement and sales.
- Processed transactions accurately using point-of-sale systems, handling cash and credit payments securely.
Facility Attendant
Cooperation Of The City of Brampton
10.2023 - Current
- Identified, corrected and reported maintenance deficiencies.
- Documented security issues with incident reports provided to site coordinator.
- Delivered linens and client amenities routinely and upon request.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures reducing liability risks.
- Set up rooms for activities, special events and meetings and broke down rooms upon conclusion of events.
- Improved customer satisfaction by providing information about facilities and entertainment operations.
- Inspected facility and provided status reports to operations manager.
Non-Recital Dance Instructor
Cooperation Of The City of Brampton
06.2024 - 05.2025
- Promoted positive attitudes among learners by praising accomplishments regardless of ability level.
- Evaluated student performances in order to identify areas requiring improvement or further instruction.
- Instructed students in various styles of dance, including ballet, jazz, tap, and modern, using a variety of teaching methods and techniques.
- Met with parents and guardians to discuss children's progress and determine learning priorities.
Sales Associate
Kids Footlocker
05.2024 - 10.2024
- Demonstrated product features and capabilities to potential buyers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
- Promoted visual presentation standards by keeping store replenished.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Assisted customers with product selection to ensure customer satisfaction.
- Maintained records related to sales.
- Watched for and recognized security risks and thefts.
Summer Camp Staff Member
Cooperation Of The City of Brampton
05.2024 - 08.2024
- Demonstrated proficiency in CPR, first aid, water safety and emergency procedures.
- Established an environment where children could thrive socially, emotionally, physically and intellectually.
- Organized, led, and promoted interest in recreational activities.
- Greeted new arrivals to activities, introduced them to other participants, explained facility rules, and encouraging participation.
- Adapted quickly to changes in daily routines or unexpected situations.
- Developed strong leadership skills while managing a team of camp counselors and ensuring safety protocols were followed.
Lead Server/Bartender
The Works Brampton
07.2021 - 06.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Trained new servers in company policies, guest service standards and best practices.
- Processed credit card transactions, gift cards and cash payments.
- Took food and beverage orders and served meals to patrons.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Supervised dining staff to confirm optimal operations and prevent mistakes.
- Monitored daily operations of the restaurant including ordering supplies, inventory management, staff scheduling, cash handling, and other administrative duties.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
Sales Associate
JD Sports
10.2022 - 04.2024
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Assisted customers with sales and service needs.
- Helped customers navigate store, complete sales and process returns.
- Managed multiple tasks simultaneously while meeting deadlines.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Drove sales through customer relationship building and suggestive selling techniques.
Restaurant Hostess
IHOP Canada
05.2022 - 09.2022
- Informed guests of food and drink specials, fostering smooth handoff to service staff.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Answered phone calls to take reservations and address guest questions and concerns.
- Assigned seating arrangements according to guest requests whenever possible.
- Ensured that all areas of the restaurant were clean, sanitized, and organized throughout shifts.
Education
ST. Thomas Aquinas Secondary School
06.2023
Dimploma - Social Services
Humber Polytechnic
Toronto, ON06-2027
Skills
- Team Member Support
- Positive and Professional
- Strong Work Ethic
- Guest Engagement
- Time Management
- Hospitality and Accommodation
- Customer Service
- Problem-solving skills
- Reliable and punctual
- Cleanliness standards
Certification
- Smart Serve Ontario
- First Aid & CPR Certification
Timeline
Server
Earls Kitchen + Bar
10.2024 - Current
Non-Recital Dance Instructor
Cooperation Of The City of Brampton
06.2024 - 05.2025
Sales Associate
Kids Footlocker
05.2024 - 10.2024
Summer Camp Staff Member
Cooperation Of The City of Brampton
05.2024 - 08.2024
Facility Attendant
Cooperation Of The City of Brampton
10.2023 - Current
Sales Associate
JD Sports
10.2022 - 04.2024
Restaurant Hostess
IHOP Canada
05.2022 - 09.2022
Lead Server/Bartender
The Works Brampton
07.2021 - 06.2024
ST. Thomas Aquinas Secondary School
Dimploma - Social Services
Humber Polytechnic