Nia Mitchell
Stockton
Summary
Dedicated team player with strong customer service and leadership skills. Efficiently manages fast-paced environments while maintaining organized and safe work areas. Proactively supports team success by taking on various tasks and ensuring cleanliness. Committed to contributing to overall company goals.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx:Ground
Tracy
11.2024 - Current
- Load and unload packages from delivery trucks safely and efficiently.
- Assist in loading delivery trucks with prepared packages for timely shipment.
- Sort packages by size and destination to enhance processing efficiency.
- Inspect packages for damage before processing and dispatching.
- Inspect packages for damages or defects, recording issues to ensure quality control.
- Follow safety protocols to ensure personal and team safety during operations.
- Collaborate with team members to meet daily operational goals.
- Maintain a clean and organized work area throughout shifts.
- Report any lost or damaged items to supervisors immediately upon discovery.
Crew Member
Taco Bell
Stockton
02.2022 - 09.2022
- Personalized guest experiences, enhancing satisfaction through attentive service.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Addressed customers with friendly greetings and conversations.
- Delivered timely service and performed sanitation tasks.
- Kept wait times low through fast order taking and payment processing.
- Cross-trained in multiple positions, providing essential support during peak periods.
- Adapted effectively to sudden menu changes or special requests from customers without compromising the quality of service.
- Ensured stations were fully stocked with cutlery, sauces, and napkins for customer convenience.
- Maintained cleanliness by sweeping, mopping, and sanitizing food preparation and front-of-house areas.
- Fostered positive workplace culture by treating coworkers with respect and professionalism.
- Assisted guests to select menu choices, review club cards and participate in add-on sales.
- Operated cash register and handled customer transactions accurately.
- Prioritized and completed time-critical tasks.
- Stocked shelves and managed inventory to maintain supply levels.
Education
High School Diploma -
Ronald E. Mcnair High School
Stockton, CA05-2023
Some College (No Degree) - Early Childhood Care And Education
San Joaquin Delta College
Stockton, CA03-2026
Skills
- Package handling techniques
- Package sorting
- Warehouse safety
- Stocking
- On-the-job training
- Basic Math
- Time Management
- Fluent English
- Communication
- Customer Service
- Conflict Management
- Team collaboration
- Adaptability to change
- Attention to detail
- Leadership
- Load optimization
- Phone Etiquette
- Sorting packages
Affiliations
Mentoring
Timeline
Package Handler
FedEx:Ground
11.2024 - Current
Crew Member
Taco Bell
02.2022 - 09.2022
High School Diploma -
Ronald E. Mcnair High School
Some College (No Degree) - Early Childhood Care And Education
San Joaquin Delta College