Nia Lutu
Redwood City
Summary
Results-driven professional with a strong foundation in operations, team leadership, and customer service, developed through progressive management experience with In-N-Out Burger. As an Assistant Store Manager, successfully oversaw daily operations, trained and supervised staff, and ensured high standards of quality, efficiency, and customer satisfaction in a fast-paced environment.
Currently serving as a Business Enterprises Consultant with the State of California, bringing expertise in program coordination, stakeholder engagement, and business operations support. Adept at analyzing processes, implementing improvements, and supporting enterprise initiatives that drive organizational effectiveness. Known for strong communication skills, adaptability, and a commitment to delivering high-quality results in both private and public sector environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Enterprises Consultant
Dept. of Rehabilitation
Sacramento
05.2025 - Current
- Analyzed data trends to support business decision-making processes.
- Developed comprehensive reports utilizing advanced analytical tools and software.
- Identified opportunities for process improvements across the organization.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed business processes to identify areas for improvement and efficiency.
- Identified opportunities for business growth through new products or services.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Negotiated contracts between parties involved in transactions such as mergers or acquisitions.
- Guided businesses through regulatory compliance and corporate governance issues.
- Utilized data analytics tools to derive insights and inform decision-making.
Manager's Assistant
In-N-Out Burger
Sacramento
06.2010 - 05.2025
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted management in training new crew members on operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Responded to customer inquiries and resolved issues in a timely manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw daily operations to ensure efficient workflow and productivity.
- Trained and mentored team members on operational best practices.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Sequoia High School
Redwood City, CASkills
- Regulatory compliance
- Operational efficiency
- Effective communication
- Problem solving
- Decision making
- Time management
- MS office
- Quality assurance
- Attention to detail
- Staff management
- Verbal and written communication
- Training and development
- Inventory management
- Team training
- Analytical skills
Languages
Samoan
Limited
A1
Certification
- Certified Analyst
Timeline
Business Enterprises Consultant
Dept. of Rehabilitation
05.2025 - Current
Manager's Assistant
In-N-Out Burger
06.2010 - 05.2025
Sequoia High School