Nia Hassan
Mississauga,ON
Summary
Proven leader in hospitality, adept at Shisha Bar Management and Customer Relationship Building, I elevated Fiesta Lounge's service standards through effective team leadership and operational efficiency. Hence, got promoted from a server to a manager within the first month of working. Skilled in menu development and promotions, I consistently enhanced customer satisfaction and loyalty. My expertise in staff training and development at Fiesta Lounge contributed to a significant improvement in service delivery of the place and my development in customer service.
Overview
2
2
years of professional experience
Work History
Lounge Manager
Fiesta Lounge
11.2023 - Current
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Warmly welcomed hundreds of customers with a smile ensuring they were promptly served and satisfied.
- Prepared and served drinks, desserts and crafted shisha of custom mix of flavours.
- Memorized the ingredients of all pre-mixed flavours (premium flavours) and gave quality and custom recommendations according to customers' preferences.
- Maintained a clean, organized and well-stocked bar area by wiping down surfaces and replenishing fresh ingredients.
- Handled and processed hundreds of transactions a night including debit, credit and cash payments.
Cashier
Karaza Shawarma
03.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Arz Fine Foods
03.2022 - 02.2023
- Greeted customers upon entering store making sure they feel welcomed.
- Paged grocery workers to help an elderly customer with thier needs if I can't myself.
- Memorized every produce item's code that we carried.
- Maintained a clean working area by wiping down surfaces between customers.
- Professionally bagged each customers' groceries separating meat products, produce and dairy products.
- Built a professional relationship with customers ensuring they're thoroughly satisfied with the service and products to protect a continued business.
- Operated cash register for cash, debit, and credit card transactions with zero errors.
Education
High School Diploma -
Moor Park High School And Sixth Form
England, UK07.2021
Skills
- Operational Efficiency
- Brand standards
- Staff Training and Development
- Issue Resolution
- Menu development
- Scheduling and Reserving
- Marketing and Promotions
- Customer Relationship Building
- Team Leadership
- Menu Updating
- Shisha Bar Management
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Lounge Manager
Fiesta Lounge
11.2023 - Current
Cashier
Karaza Shawarma
03.2023 - 11.2023
Cashier
Arz Fine Foods
03.2022 - 02.2023
High School Diploma -
Moor Park High School And Sixth Form
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