NIA DANTZLER
Los Angeles
Summary
Professional Intermediate Clerk prepared for this role with strong organizational and administrative skills. Proven ability to handle clerical tasks efficiently while ensuring accuracy and timeliness. Strong focus on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in data entry, document management, and customer service. Known for excellent communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Intermediate Clerk
County Of Los Angeles
Downey, CA
08.2025 - Current
- Process and maintain accurate records for departmental transactions and communications.
- Demonstrate strong attention to detail in reviewing documents for errors and inconsistencies before submission or distribution.
- Safeguard sensitive information by following strict confidentiality protocols within the workplace.
- Enhance data accuracy by meticulously organizing and maintaining files for efficient retrieval.
- Input data into spreadsheets and databases.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
CUSTOMER SERVICE AGENT
ERMC AVIATION
Los Angeles, CA
11.2020 - 08.2025
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Coordinated with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
- Assisted passengers with their baggage pick-up.
- Utilized computer software to track and catalog luggage.
- Completed incident reports for accidents and out of the ordinary events while transporting passengers.
BAG RUNNER
G2 SECURE STAFF
Los Angeles, CA
06.2017 - 11.2020
- Assisted customers with their luggage when needed, providing a positive experience.
- Developed strong communication and organizational skills to ensure customer satisfaction.
- Collaborated with team members to ensure efficient workflow of deliveries.
- Utilized problem solving skills to resolve any issues that arose during shift hours.
- Tracked packages using various tracking systems and provided updates as needed.
- Adapted quickly to changing situations and priorities in order to meet deadlines.
DAYCARE ASSISTANT
DOING IT WITH THE CLASSROOM DAYCARE
Compton, CA
09.2015 - 09.2016
- Assisted in providing a safe and nurturing environment for children of varying ages.
- Communicated with children's parents about daily activities and behaviors.
- Developed positive relationships with colleagues through collaborative work strategies.
- Maintained accurate records of attendance, meals served, nap times, and diaper changes.
- Created developmentally appropriate lesson plans.
- Developed an effective system of record keeping to track attendance, immunizations, payments, and parent information.
Education
HIGH SCHOOL DIPLOMA -
NORWALK HIGH SCHOOL
Norwalk, CA01.2015
Skills
- Active listening
- Spreadsheet management
- Outstanding communication skills
- Customer service
- Microsoft office
- Filing systems
- Document management
- Administrative support
- Prioritization
- Confidentiality
Timeline
Intermediate Clerk
County Of Los Angeles
08.2025 - Current
CUSTOMER SERVICE AGENT
ERMC AVIATION
11.2020 - 08.2025
BAG RUNNER
G2 SECURE STAFF
06.2017 - 11.2020
DAYCARE ASSISTANT
DOING IT WITH THE CLASSROOM DAYCARE
09.2015 - 09.2016
HIGH SCHOOL DIPLOMA -
NORWALK HIGH SCHOOL