Nia Bernardo
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Counselor
Amex GBT
12.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Technical Support Advisor
24-7 Intouch
09.2020 - 12.2021
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
Environmental Services Attendant
Misericordia Health Centre
03.2015 - 09.2020
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Sales Associate
Target Canada
07.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Caregiver
Home Instead Care
05.2014 - 07.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Store Front Staff Member
Tim Hortons
02.2014 - 05.2014
- Operated cash registers, accepting payment and making change.
- Greeted guests and answered questions about merchandise.
- Helped set up displays and arranged merchandise to promote sales.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
Education
Medical Office Assistant
ABM College
Calgary, ABBachelor Of Science - Nursing
Olivarez College
Manila Philippines03.2001
Skills
- Client Retention Strategies
- Travel Knowledge
- Air Travel Coordination
- Travel Recommendations
- Office Support
- Organize Paperwork
- Medical Terminology
- Medical Records Management
- Administrative Duties
- Patient Health Information Access
- Medical Report Preparation
- Medical Notes Transcription
- Data Entry Software
- Patient Relations
- Adaptable and Flexible
- Computer Proficiency
- Physician Assistance
- CPR Certified
- Billing and Coding
- Patient History Collection
- Documentation and Recordkeeping
- Answer Telephones
- Medical Records Verification
Certification
- CTC - Certified Travel Counselor
Timeline
Travel Counselor
Amex GBT
12.2022 - Current
Technical Support Advisor
24-7 Intouch
09.2020 - 12.2021
Environmental Services Attendant
Misericordia Health Centre
03.2015 - 09.2020
Sales Associate
Target Canada
07.2014 - 07.2015
Caregiver
Home Instead Care
05.2014 - 07.2015
Store Front Staff Member
Tim Hortons
02.2014 - 05.2014
Medical Office Assistant
ABM College
Bachelor Of Science - Nursing
Olivarez College
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