Nia ANTOINE
Toronto,ON
Summary
Compassionate and motivated individual seeking a child and youth Service Worker position at StepStone . Eager to leverage my skills in communication, problem-solving, and empathy to support and empower youths and children from diverse communities. Dedicated to contributing to the organization's mission with a demonstrated impact in improving family dynamics and student outcomes through tailored case management and advocacy efforts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operational Support Clerk
Canada Border Service Agency
Mississauga, Ontario
08.2022 - 05.2024
- Monitored office supplies inventory and placed orders when necessary.
- Raised money for elections with careful planning and execution of fundraisers.
- Analyzed departmental reports and suggested changes.
- Gathered required immigration application documents and assisted with filing.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
Client Service Specialist
Cash Money
Woodbridge, Ontario
08.2020 - 04.2023
- Prepared monthly, quarterly and annual financial reports for management review.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
Education
Community Service Worker Diploma - Ommunity Services Worker
Trios College
Toronto, ON09-2025
High School Diploma -
York Memorial Collegiate Institute
Toronto, ON06-2016
Skills
- Software Proficiency
- Filing systems
- Project Support
- Task delegation
- Case-management
- Documentation and reporting
- Client assessment
Certification
- Standard First Aid and CPR
- Trauma and Violence Informed Care
- Positive Space Training
- Verbal Intervention Training
Timeline
Operational Support Clerk
Canada Border Service Agency
08.2022 - 05.2024
Client Service Specialist
Cash Money
08.2020 - 04.2023
- Standard First Aid and CPR
- Trauma and Violence Informed Care
- Positive Space Training
- Verbal Intervention Training
Community Service Worker Diploma - Ommunity Services Worker
Trios College
High School Diploma -
York Memorial Collegiate Institute
Similar Profiles
Marina NgadeuMarina Ngadeu
Policy Analyst at International Affairs - Canada Border Service AgencyPolicy Analyst at International Affairs - Canada Border Service Agency
Sana Irfan ShaikhSana Irfan Shaikh
Data Production and Dissemination Coordinator at Statistics CanadaData Production and Dissemination Coordinator at Statistics Canada
Larissa DeanLarissa Dean
Records Management Officer at Government of Canada, Canadian Border Service AgencyRecords Management Officer at Government of Canada, Canadian Border Service Agency