Nia Anderson
Surrey,BC
Summary
- Successfully trained and mentored new team members, helping them adapt quickly and maintain service standards
- Handled high-volume shifts during peak hours and special events (e.g., game nights, summer rush) while delivering fast, friendly, and accurate service
- Maintained high accuracy and efficiency with orders and transactions, reducing errors and improving customer satisfaction
- Frequently recognized by customers and management for a positive attitude, professionalism, and strong work ethic
- Took initiative to streamline shift operations, improving teamwork and communication between front and back of house
- Trusted with opening/closing duties, cash handling, and inventory checks, ensuring smooth and secure daily operations
- Proactively flagged allergy concerns and clarified orders to prevent mistakes and ensure guest safety
- Remained calm and solution-focused during challenging moments like staff shortages, last-minute changes, and customer concerns
Overview
7
7
years of professional experience
Work History
Server/bartender/supervisor
The Prescott
07.2023 - Current
- Supervised front-of-house operations, ensuring smooth service and team coordination during high-volume shifts
- Trained and supported new staff, delegated tasks, and resolved customer concerns professionally and efficiently
- Took and served food and drink orders while maintaining excellent customer service and multitasking in fast-paced environments
- Operated POS systems, handled cash and card payments, and balanced end-of-day tills
- Mixed and served a variety of cocktails and beverages while maintaining a clean and fully stocked bar
- Assisted with opening and closing duties, inventory checks, and maintaining health and safety standards
Bartender/server Par-Tee Putt
MRG
07.2023 - 11.2023
- Served beer, wine, and cocktails in a casual, family-friendly entertainment setting
- Provided excellent customer service to guests enjoying both the bar and mini putt activities
- Maintained a clean, stocked, and organized bar while following responsible serving guidelines
- Handled cash and card transactions through POS systems accurately and efficiently
- Collaborated with team members to ensure smooth flow between bar service and event operations
- Adapted to high-traffic periods, especially during tournaments, parties, and weekend rushes
The Porch on Preston (server) Seasonal
MRG
07.2023 - 10.2023
- Served food and beverages in a fast-paced outdoor setting during peak seasonal traffic
- Maintained a clean and organized patio/bar area, including setting up and closing down each shift
- Took and delivered orders promptly while managing multiple tables and large groups
- Provided friendly, upbeat customer service to locals and tourists alike
- Handled cash and card transactions accurately through POS systems
- Adapted quickly to weather changes, high volume nights, and limited space while keeping service smooth
Server/Hosting
The Bigs Ultimate Sports Bar & Grill (Mount Pearl)
09.2022 - 05.2023
- Provided fast, friendly, and knowledgeable service in a high-energy, fast-paced environment
- Took accurate food and drink orders, entered them into POS system, and ensured timely delivery
- Handled large sections during peak hours, including game nights and special events
- Maintained a clean and organized section, restocked supplies, and followed health/safety protocols
- Built rapport with regulars and guests to create a welcoming and fun atmosphere
- Worked closely with kitchen and bar staff to ensure smooth service and satisfied customers
Customer Service Cashier
Dairy Queen Grill & Chill
10.2021 - 10.2022
- Delivered excellent customer service by taking orders, answering questions, and handling transactions
- Prepared ice cream treats and food items according to brand standards and food safety guidelines
- Maintained a clean and organized work environment, including front counter and dining areas
- Worked efficiently during busy periods, including promotions and seasonal rushes
- Operated kitchen equipment and followed opening/closing procedures
- Collaborated with team members to ensure fast, friendly, and accurate service
Customer Service Cashier
McDonald's Restaurant
07.2021 - 10.2021
- Provided fast, friendly customer service in a high-paced environment
- Took accurate orders, operated POS systems, and handled cash and card transactions
- Prepared and assembled food items while following strict food safety standards
- Maintained cleanliness of workstations, dining area, and restrooms
- Worked as part of a team to meet service goals and deliver consistent customer satisfaction
- Adapted quickly to changing tasks during peak hours and shift transitions
Cashier Team Lead
Tim Hortons
08.2018 - 09.2021
- Supervised daily store operations and supported team members to ensure efficient, friendly service
- Assisted with training new staff, delegating tasks, and maintaining a positive work environment
- Monitored drive-thru and front counter performance to meet speed and accuracy targets
- Handled customer concerns professionally to ensure satisfaction and repeat business
- Operated POS systems, managed cash handling, and helped with daily deposits and inventory checks
- Ensured cleanliness, food safety, and brand standards were upheld throughout every shift
Education
High School Diploma -
Holy Spirit High
Conception Bay South, NL06.2021
Skills
customer service
Team leadership
Time management
Problem solving
Cash handling & Pos systems
Multitasking
Training & Coaching
Adaptability
Attention to detail
Communication
Timeline
Server/bartender/supervisor
The Prescott
07.2023 - Current
Bartender/server Par-Tee Putt
MRG
07.2023 - 11.2023
The Porch on Preston (server) Seasonal
MRG
07.2023 - 10.2023
Server/Hosting
The Bigs Ultimate Sports Bar & Grill (Mount Pearl)
09.2022 - 05.2023
Customer Service Cashier
Dairy Queen Grill & Chill
10.2021 - 10.2022
Customer Service Cashier
McDonald's Restaurant
07.2021 - 10.2021
Cashier Team Lead
Tim Hortons
08.2018 - 09.2021
High School Diploma -
Holy Spirit High
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