Nia Alleyne

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

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• Created and maintained detailed database to develop promotional sales.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.