Nhung Trinh
Halifax,Nova Scotia
Summary
As an international student that have been studied and lived in few countries, this helps myself gaining so much different experiences and got exposed to different cultures. This also gives me opportunity to work with customers have different backgrounds. Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Rogers Communication
07.2021 - Current
- Greeting, welcoming and finding out customers’ needs
- Deliver best customer service
- Multitask while helping customer along with answering customers calls and text messages
- Keeps safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among team.
Front desk Receptionist
KISS English Center
07.2019 - 12.2019
- Greeting, welcoming and directing visitors
- Managing incoming calls, emails and Facebook page
- Keeps safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing need.
Online Customer Service Representative
dUck Cosmetic Company
10.2018 - 04.2019
- Serves customers by taking order and selling products online
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports
- Resolves customer complaints
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed.
Education
Bachelor of Arts - COMMUNICATION STUDIES
UNIVERSITY OF WAIKATO
Hamilton, New ZealandBachelor of Arts - Communication Studies
UCSI UNIVERSITY - KUALA LUMPUR
Kuala Lumpur, MalaysiaBachelor of Arts - General Studies
MOUNT SAINT VINCENT UNIVERSITY
Bedford, NS10.2022
Foundation in Arts - ARTS
UCSI UNIVERSITY - KUALA LUMPUR
Kuala Lumpur, Malaysia05.2017
IB Diploma -
RENAISSANCE INTERNATIONAL SCHOOL SAIGON
Ho Chi Minh, Vietnam08.2014
Skills
- Communication skills
- Public speaking
- MS Office
- Problem solving
- Multi-tasking
- Technical knowledge
- Bilingual (Vietnamese and English)
Additional Information
- Traveling
- Fashion
- Gym
- Dancing
Timeline
Customer Service Associate
Rogers Communication
07.2021 - Current
Front desk Receptionist
KISS English Center
07.2019 - 12.2019
Online Customer Service Representative
dUck Cosmetic Company
10.2018 - 04.2019
Bachelor of Arts - COMMUNICATION STUDIES
UNIVERSITY OF WAIKATO
Bachelor of Arts - Communication Studies
UCSI UNIVERSITY - KUALA LUMPUR
Bachelor of Arts - General Studies
MOUNT SAINT VINCENT UNIVERSITY
Foundation in Arts - ARTS
UCSI UNIVERSITY - KUALA LUMPUR
IB Diploma -
RENAISSANCE INTERNATIONAL SCHOOL SAIGON
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