Nhung Hoang
San Leandro
Summary
Versatile professional with a strong background in customer service and classroom management. Known for adaptability and attention to detail, contributing to improved customer experiences and team efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Temp. Retail Sales Associate
Macy's
San Jose
05.2026 - 06.2026
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Operated cash register for customer transactions and returns.
- Collaborated with team members to enhance customer service experience.
- Engaged customers through friendly conversation and product knowledge sharing.
- Handled customer complaints and resolved issues effectively on the spot.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Inspected purchased items for defects before handing them over to customers.
- Processed returned merchandise according to company policies.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Short-Term Occasional Cashier
PVH Corp.
Livermore
06.2025 - 03.2026
- Processed customer transactions efficiently and accurately at PVH Corp.
- Maintained a clean and organized checkout area for optimal customer experience.
- Accepted cash and credit card payments, issued receipts and provided change.
Occasional Substitute Teacher
New Haven Unified School District
Union City
03.2019 - 07.2024
- Provided classroom instruction outlined in teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Supervised lunch and recess activities to promote student safety and interaction.
Short-Term Substitute Teacher
Schools Professional
New York City
10.2019 - 11.2019
- Delivered lesson plans and instructional materials to diverse student groups.
- Managed classroom activities and maintained a positive learning environment.
Short-Term EFL Teacher
EPIK
Hwacheon
02.2019 - 08.2019
- Developed engaging lesson plans for diverse learning environments.
- Implemented interactive activities to enhance language acquisition.
- Adapted teaching methods to meet varying student needs and learning styles.
- Maintained an organized classroom environment conducive to learning.
- Facilitated communicative language teaching techniques, such as role plays and simulations, to promote speaking skills.
- Assessed student comprehension of material through formative assessments, including quizzes, tests and projects.
- Encouraged self-expression by providing a safe environment for open dialogue among students.
Occasional Substitute Teacher
New Haven Unified School District
Union City
05.2018 - 02.2019
- Implemented lesson plans to maintain educational continuity during teacher absence.
- Fostered positive relationships with students to enhance engagement and cooperation.
- Utilized classroom management techniques to ensure a safe learning environment.
Half-Day EFL Teacher
English Language Centers
Saigon
08.2017 - 03.2018
- Designed engaging lesson plans for diverse language learners.
- Facilitated interactive classroom activities to enhance student participation.
- Collaborated with colleagues to develop curriculum materials and resources.
Short-Term EFL Teaching Training
Xplore Asia
Saigon
06.2017 - 07.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Occasional Substitute Teacher
New Haven Unified School District
Union City
11.2016 - 06.2017
- Provided classroom instruction outlined in teacher's lesson plans.
- Encouraged positive behavior among students through effective communication techniques.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
EFL Daycare Assistant
English First
Shanghai
07.2016 - 09.2016
- Supported children's developmental needs through interactive play and educational games.
- Organized classroom materials and resources for effective learning experiences.
- Enforced rules to teach good manners and maintain safe environment.
Entry-Level Customer Service Representative
Premier Staffing
South San Francisco
09.2015 - 06.2016
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information in CRM systems.
- Processed orders and coordinated with various departments for fulfillment.
- Handled returns and exchanges while maintaining company policies.
- Collaborated with team members to enhance service delivery efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Short-Term Administrative Assistant
Premier Staffing
Oakland
08.2015 - 08.2015
- Managed scheduling and calendar for executives, ensuring efficient time management.
- Coordinated travel arrangements for staff, optimizing itineraries and accommodations.
- Prepared and organized documents for meetings, enhancing presentation readiness.
Short-Term Office Coordinator Contractor
Princeton Realestate
South San Francisco
07.2015 - 07.2015
- Implemented filing systems to streamline document management and retrieval processes.
- Supported team members with administrative tasks, fostering collaboration and productivity.
- Created and maintained filing systems, both paper and electronic.
EFL Teacher's Assistant
EPIK
Oeum
06.2014 - 07.2015
- Conducted interactive classroom activities to promote language acquisition.
- Collaborated with local teachers to integrate cultural elements into lessons.
- Encouraged self-expression by providing a safe environment for open dialogue among students.
Administrative Assistant
Talener
San Francisco
06.2013 - 05.2014
- Managed scheduling and calendar coordination for executive leadership team.
- Maintained comprehensive filing system for documents and records management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Arts - Political Science
California State University, East Bay
Hayward, CA05-2013
Skills
- Problem solving
- Time management
- Adaptability
- Phone etiquette
- Teamwork and collaboration
- Store opening and closing
- Independent judgement
- Problem-solving
- Fashion sense
- Interpersonal and written communication
Timeline
Temp. Retail Sales Associate
Macy's
05.2026 - 06.2026
Short-Term Occasional Cashier
PVH Corp.
06.2025 - 03.2026
Short-Term Substitute Teacher
Schools Professional
10.2019 - 11.2019
Occasional Substitute Teacher
New Haven Unified School District
03.2019 - 07.2024
Short-Term EFL Teacher
EPIK
02.2019 - 08.2019
Occasional Substitute Teacher
New Haven Unified School District
05.2018 - 02.2019
Half-Day EFL Teacher
English Language Centers
08.2017 - 03.2018
Short-Term EFL Teaching Training
Xplore Asia
06.2017 - 07.2017
Occasional Substitute Teacher
New Haven Unified School District
11.2016 - 06.2017
EFL Daycare Assistant
English First
07.2016 - 09.2016
Entry-Level Customer Service Representative
Premier Staffing
09.2015 - 06.2016
Short-Term Administrative Assistant
Premier Staffing
08.2015 - 08.2015
Short-Term Office Coordinator Contractor
Princeton Realestate
07.2015 - 07.2015
EFL Teacher's Assistant
EPIK
06.2014 - 07.2015
Administrative Assistant
Talener
06.2013 - 05.2014
Bachelor of Arts - Political Science
California State University, East Bay