Nhu Duong
San Bernardino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Veteran Student Ambassador/Workers' Compensation Claims Assistant
Veteran Recourse Center
San Bernardino, CA
02.2023 - Current
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Greet veteran students and public, either in person, email, or by phone at the Veteran’s Resource Center (VRC).
- Answer phones, build files, assist with record keeping, typing, and assisting students on computer, data entry/retrieval of records, stock shelves.
- Run errands, mail pick-up and distribution, etc.
Restaurant Waitress
Ocean Pho
Redlands, CA
11.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Managed over 50 customer calls per day
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Admissions Student Worker
San Bernardino Valley College
San Bernardino, CA
09.2022 - 03.2023
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
Retail Sales Associate
VA Hospital
Loma Linda, CA
06.2021 - 09.2022
- Greeted customers and veterans and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Arts - Accounting
San Bernardino Valley College
San Bernardino, CA06.2023
Skills
- Proactive Communication
- Customer Satisfaction
- Student and adult assistance
- World
- Excel
- Power Point
- Access
Languages
Vietnamese
Native or Bilingual
Timeline
Veteran Student Ambassador/Workers' Compensation Claims Assistant
Veteran Recourse Center
02.2023 - Current
Restaurant Waitress
Ocean Pho
11.2022 - 03.2023
Admissions Student Worker
San Bernardino Valley College
09.2022 - 03.2023
Retail Sales Associate
VA Hospital
06.2021 - 09.2022
Associate of Arts - Accounting
San Bernardino Valley College