Nhu Duong
San Bernardino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Veteran Student Ambassador/Workers' Compensation Claims Assistant
Veteran Recourse Center
02.2023 - Current
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Greet veteran students and public, either in person, email, or by phone at the Veteran’s Resource Center (VRC).
- Answer phones, build files, assist with record keeping, typing, and assisting students on computer, data entry/retrieval of records, stock shelves.
- Run errands, mail pick-up and distribution, etc.
Restaurant Waitress
Ocean Pho
11.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Managed over 50 customer calls per day
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Admissions Student Worker
San Bernardino Valley College
09.2022 - 03.2023
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
Retail Sales Associate
VA Hospital
06.2021 - 09.2022
- Greeted customers and veterans and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Arts - Accounting
San Bernardino Valley College
San Bernardino, CA06.2023
Skills
- Proactive Communication
- Customer Satisfaction
- Student and adult assistance
- World
- Excel
- Power Point
- Access
Languages
Vietnamese
Native or Bilingual
Timeline
Veteran Student Ambassador/Workers' Compensation Claims Assistant
Veteran Recourse Center
02.2023 - Current
Restaurant Waitress
Ocean Pho
11.2022 - 03.2023
Admissions Student Worker
San Bernardino Valley College
09.2022 - 03.2023
Retail Sales Associate
VA Hospital
06.2021 - 09.2022
Associate of Arts - Accounting
San Bernardino Valley College
Similar Profiles
Andrew McCrummenAndrew McCrummen
Veteran Services Program Support Specialist at Golden West College Veteran Recourse CenterVeteran Services Program Support Specialist at Golden West College Veteran Recourse Center
VUE THAOVUE THAO
Web Development Intern at Thaddeus Recourse CenterWeb Development Intern at Thaddeus Recourse Center
Cassy HamiltonCassy Hamilton
Personal Care Attendant at RCIL (Recourse Center For Independent Living)Personal Care Attendant at RCIL (Recourse Center For Independent Living)