Nhora Mosquera
Northridge
Summary
I believe that my personal values are aligned with the Department’s values which allow me to collaborate with my coworkers to achieve positive results, held staff accountable for their performance, be responsive to the needs of our customers and our staff, and treat everyone with empathy and respect.
Overview
20
20
years of professional experience
Work History
Human Services Administrator I
Los Angeles County, Department of Public Social Services
09.2014 - Current
- Manage of team of nineteen Eligibility Supervisor with primary responsibility for overseeing the day-to-day operations of the Customer Service Call Center that receives an average of 500,000 calls per month
- Maintain close relationships with different Bureaus in the Department to develop quick and accurate analysis of policy questions and problems
- Initiate and supervise the research, analysis, and implementation of changes in policies and procedures to improve operational effectiveness and efficiency
- Identify potential areas of weakness in the daily operations and recommend correction action
- Interview and made recommendations to fill Eligibility Supervisor positions
- Represent the Department in the arbitration process with the Department of Human Resources
- Coordinate Federal and State audits.
Program Assistant
DPSStats, Business Process Reengineering, Bureau of Special Operations, Management Information & Evaluation
03.2008 - 09.2014
- Identified opportunities for change and process improvement creating business process maps for the CalFresh approved process and Intake business process
- Assisted in formulating program modifications and developed corrective action plans to lower the CalFresh error rate based on federal and state recommendations
- Assisted the Department with the implementation of changes related to CalFresh policy to ensure effectiveness, as necessary
- Presented trainings and/or presentations based on identified training needs to assure maximum effectiveness
- Researched and analyzed new, changed, or proposed policies, procedures, operations, and/or legislation pertaining to the administration of public assistance or social services programs to determine impact on operations, as necessary.
Eligibility Worker II-III
Bureau of Workforce Service, Division I, West Valley District
06.2004 - 04.2008
- Interviewed applicants receiving public assistance to obtain financial and other eligibility data and assisted applicants in completing the necessary documents for the approval, continuation, or modification of benefits.
Education
Master of Public Administration -
California State University, Northridge
Bachelor of Business Administration -
ICESI
Skills
- Analytical skills – Ability to study and prioritize information to formulate solutions to solve business problems Using out-of-the-box thinking, I have improved business processes and brought into discussion new and innovative ideas
- Managerial Skills – Ability to manage a diverse workforce and motivate them to maximize their potential
- Organizational and Planning skills – Ability to manage and complete numerous assignments by prioritizing work and using my computer skills and effective project management techniques
- Computer/Technical Skills – Strong knowledge of MSN Office software Ability to create complex multi-page Excel spreadsheets Proficient in Microsoft Publisher Experience using different software applications including CalSAWs, and Amazon Connect, Salesforce and COGNOS
- Interpersonal skills – Work well with others and develop good working relations with my coworkers to complete assignments and meet the organization’s goals
- Communication skills – Good oral, written, and presentation skills Ability to clearly communicate program information and effectively participate in meetings to help reach the organization’s goals
- Excellent experience developing and implementing a variety of government programs and systems
Timeline
Human Services Administrator I
Los Angeles County, Department of Public Social Services
09.2014 - Current
Program Assistant
DPSStats, Business Process Reengineering, Bureau of Special Operations, Management Information & Evaluation
03.2008 - 09.2014
Eligibility Worker II-III
Bureau of Workforce Service, Division I, West Valley District
06.2004 - 04.2008
Master of Public Administration -
California State University, Northridge
Bachelor of Business Administration -
ICESI