Nhi Tran Hoang Vo
Halifax,NS
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Four Points Hotel
Halifax, Nova Scotia
04.2024 - Current
- Processed guest check-outs, including payment processing and providing receipts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
Stylist
Banana Republic
Halifax, Nova Scotia
04.2024 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Assisted in creating promotional campaigns to attract new customers.
- Conducted research on current fashion trends and seasonal collections.
- Greeted each client and asked questions to determine fashion needs.
Front Desk Agent
The Simon Hotel
Sydney, NS
04.2023 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Houseperson
The Barrington Hotel
Halifax, NS
05.2022 - 10.2022
- Internship Student
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
- Collected and removed trash from rooms.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Delivered extra linens, paper products and toiletries to guests.
- Organized supplies for use based on expected customer needs.
Room Attendant
The Barrington Hotel
Halifax, NS
04.2022 - 10.2022
- Internship Student
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Cleaned and returned vacant rooms to occupant-ready status.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Interacted pleasantly with clients and guests when performing daily duties.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
Staff Member
Hello Cape Breton
Sydney, NS
11.2020 - 11.2020
- Volunteer Student
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Supported program leaders with administrative support duties.
Server
Under One Umbrella
Sydney, NS
10.2020 - 10.2020
- Volunteer Student
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Waitress
Fugashin Coffee
Ho Chi Minh City, Vietnam
09.2018 - 10.2018
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
Education
BBA - Hospitality And Tourism Management
Cape Breton University
Sydney, NS05.2024
Guest Service And Reservation Department -
The Simon Hotel
Sydney, NS12.2023
Housekeeping Department -
The Barrington Hotel
Halifax, NS10.2022
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Online Bookings Management
- Account Balancing
- Computer Skills
- Payment Processing
- Check In and Check Out Procedures
- Problem-Solving
- Customer Service
- Restaurant Reservations
Accomplishments
Cape Breton Island Ambassador (10/2023)
Under One Umbrella (10/2019)
Hello Cape Breton (11/2019)
Certification
Food and Beverage Service (04/2021)-Emerit
Food Safe: Level 1 Training Program (02/2020)
Serve Right - It's Just Good Business (11/2023)
Timeline
Night Auditor
Four Points Hotel
04.2024 - Current
Stylist
Banana Republic
04.2024 - Current
Front Desk Agent
The Simon Hotel
04.2023 - 12.2023
Houseperson
The Barrington Hotel
05.2022 - 10.2022
Room Attendant
The Barrington Hotel
04.2022 - 10.2022
Staff Member
Hello Cape Breton
11.2020 - 11.2020
Server
Under One Umbrella
10.2020 - 10.2020
Waitress
Fugashin Coffee
09.2018 - 10.2018
BBA - Hospitality And Tourism Management
Cape Breton University
Guest Service And Reservation Department -
The Simon Hotel
Housekeeping Department -
The Barrington Hotel
Food and Beverage Service (04/2021)-Emerit
Food Safe: Level 1 Training Program (02/2020)
Serve Right - It's Just Good Business (11/2023)
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