Nhial Gaay
Calgary,Canada
Summary
As a graduate of the CSW (Community Service Worker) program at Bay River College and a bachelor degree of Social science in Humanities, I am Seeking a career in the Community Service worker profession where my experiences and Education can be used to benefit the company and my future studies and work.
Experienced with operating heavy machinery and performing manual labor tasks efficiently. Utilizes problem-solving skills to address on-site challenges and ensure project continuity. Knowledge of safety protocols and team collaboration, contributing to successful project outcomes.
Overview
15
15
years of professional experience
Work History
Problem Solver, Receive Dock and Inbound Stower
Amazon,
09.2019 - Current
- Inspected items for any damages and reported discrepancies to supervisor.
- Improved warehouse efficiency by quickly stowing items upon receipt.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Sorted and stowed merchandise to optimize storage capacity.
- Unloaded pallets and deliveries and organized products in warehouse.
Resident Support Worker
Salvation Army
04.2017 - 10.2019
- Demonstrated cultural sensitivity in working with diverse populations of residents while maintaining a respectful approach that acknowledged individual differences in beliefs or customs.
- Enhanced the quality of care for residents through effective communication and collaboration with interdisciplinary team members.
- Maintained detailed records of resident progress, incidents, and daily activities, facilitating communication between team members and family members as needed.
- Supervise/monitor actions and interactions of Residents during assigned shift.
- Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
- Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
- Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
- Initial response to emergencies such as fire alarm, or other situations.
- Respond and assist residents at times of physical/mental/emotional crises.
Security Guard
Mainstreet Equity Corp.
08.2016 - 09.2018
- Patrol all the buildings and make sure that the tenants are safe and all the offices and mechanical rooms are locked and safe and no homeless is sleeping in the buildings
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
LPO (Loss Prevention Officer) and Security Guard
Advantage Loss Prevention Services
12.2010 - 06.2016
- Patrol the retail stores and make sure that employees are safe and monitor surveillance cameras to catch shoplifters
- Enhanced public safety by collaborating with local law enforcement.
- Documented security breaches to provide detailed reports for management.
- Identified potential security risks by conducting routine inspections.
- Monitored premises to prevent unauthorized access and ensure safety.
Seasonal Laborer
Rim Rock Landscaping
09.2010 - 10.2010
- Improved site cleanliness by regularly removing debris and waste materials.
- Operated machinery for efficient handling of construction materials.
- Followed safety guidelines to maintain a secure work environment.
- Assisted in construction activities to ensure timely project completion.
- Enhanced productivity by preparing tools and materials in advance.
Supervisor Retail Sales Electronics
Kotebe Electronics
09.2010 - 09.2010
- Improved team productivity by overseeing daily operations and providing guidance.
- Coordinated schedules for optimal team performance and coverage.
- Enhanced project outcomes by effectively managing resources and timelines.
- Strengthened team cohesion with regular feedback and support.
Education
Diploma - Human Services
Bay River College
05-2019
Bachelor Degree - Social Sciences and Humanities, English
Mizan-Tepi University
07.2010
Skills
- Good communicator
- MS-word
- Power point
- Microsoft Excel
- Logical reasoning
- Creative solutions
- Committed
- Organized
- Willingness to learn
- Heavy lifting
- Attention to detail
- Problem identification
Languages
English
Amharic (Ethiopian Language)
Nuer (Ethiopian or South Sudanese Language)
Extra-Curricular Activities
Basketball, pool table, ping pong, 10/06 - Present, Team work, Communicating, Organizing, Planning activities, Training, Teaching
Awards
- FOIP: Focus on Privacy, 03/07/18
- English Language Improvement Centre, 07/10
- Standard First AID and CPR Level C, 2018
- Nonviolent Crisis Intervention /CPI, 2018
Timeline
Problem Solver, Receive Dock and Inbound Stower
Amazon,
09.2019 - Current
Resident Support Worker
Salvation Army
04.2017 - 10.2019
Security Guard
Mainstreet Equity Corp.
08.2016 - 09.2018
LPO (Loss Prevention Officer) and Security Guard
Advantage Loss Prevention Services
12.2010 - 06.2016
Seasonal Laborer
Rim Rock Landscaping
09.2010 - 10.2010
Supervisor Retail Sales Electronics
Kotebe Electronics
09.2010 - 09.2010
Bachelor Degree - Social Sciences and Humanities, English
Mizan-Tepi University
Diploma - Human Services
Bay River College
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