Nhi Pham
Toronto,ON
Summary
Reliable operation manager offering strong multitasking, problem-solving and communication skills.
Recognized for upselling target items and giving customer positive experiences to drive loyalty and repeat business. Drive customer loyalty by providing friendly and skilled support.
Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings.
Trained in busy and fast paced environment and flexible with changing business needs.
Overview
4
4
years of professional experience
Work History
Garments Collector and Seller
Freelancer
01.2022 - Current
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Photographed and posted garment listings online to accurately describe its values, benefits and advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Self educated on tailoring and different aspects of fashion.
Tailor
Freelancer
06.2020 - Current
- Examined sketches, sample articles and design specifications to ascertain Number, shape and size of pattern parts.
- Drew outline of pattern parts using drafting instruments such as calipers, squares and straight and curved rules.
- Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
- Took up and let down hems to shorten or lengthen garment parts.
- Created new garments based on established parameters or specific body measurements.
- Computed dimensions of patterns according to size and stretch of material.
General Manager Trainer
Pizza Nova
06.2022 - 09.2022
- Trained new employees by providing knowledge of specific store tasks, policies, and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers' charges.
- Created a positive dining atmosphere by greeting customers, answering questions, and directing customers to products.
- Operated POS system to complete cash, credit, and check transactions.
- Enabled managing over 50 customer calls per day.
- Increased sales by 5%.
Operations Manager
Tung Hing Bakery
07.2021 - 06.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build a business reputation and revenue base.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Constantly create new ideas for baked goods and performed baking duties.
- Increased sales by 15% over a year of working.
- Ran a team of bakers and cashiers to create an inviting experience for customers.
- Involved in community events and promotions based around the bakery.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
College Diploma - Supply Chain Management - Global Logistics
George Brown College
Toronto, ON2025
Skills
- Being able to provide customer services
- Communicating with customers
- Solve problems
- Demonstrate patience and understanding
- Ensure customer satisfaction with service and products
- Resolve customers' complaints and dissatisfaction
- Time management strength
- Multi-tasking skill
- Stocking and replenishing
- Store opening/closing procedures
- Refunds and exchanges
Additional Information
- Trilingual in English, French and Vietnamese.
- Social media marketing.
- Freelance fine arts artist.
Timeline
General Manager Trainer
Pizza Nova
06.2022 - 09.2022
Garments Collector and Seller
Freelancer
01.2022 - Current
Operations Manager
Tung Hing Bakery
07.2021 - 06.2022
Tailor
Freelancer
06.2020 - Current
College Diploma - Supply Chain Management - Global Logistics
George Brown College
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