Nhi Nguyen (Janet)
Halifax,NS
Summary
- Meticulous worker; attentive to quality and detail
- Quick learner, responsible, flexible; takes pride in work
- Perform effectively despite sudden deadlines and changing priorities
- Proven competence in working with others in a team effort
Overview
4
4
years of professional experience
Work History
Barista
Halifax Marriott Harbourfront
05.2023 - Current
- Packing to-go orders,
- Collecting cash or credit card payments
- Disposing of expired ingredients
- Ensuring compliance with provincial or territorial food safety regulations
- Preparing sandwiches, pastries, and coffee
- Troubleshooting any problems with equipment and scheduling repairs when needed
- Cleaning work area and equipment used.
Server
Pho Maniac
07.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Room Attendant
Halifax Marriott Harbourfront
05.2022 - 03.2024
- Cleaning and maintaining the working area, including stocking amenities and the linen closet for inspection and keeping it up to standard
- Performing housekeeping tasks such as removing dirty linen, retrieving clean linen and amenities, dusting, vacuuming, polishing, and making beds
- Sending lost and found items to the Housekeeping Supervisor
- Performing other duties as assigned
Receptionist
AAA Nails
05.2020 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor Degree - Hospitality & Tourism Management
Cape Breton University
1250 Grandlake Rd, Sydney11.2023
Skills
- Communication skill: Honed by learning courses at school and working with others
- Problem-solving skill: Developed by dealing with unexpected situations at work
- Teamwork skill: Provided by working with other students to complete school projects, co-workers, and other volunteers
Volunteer Experience
Good Food Bus, Prepared food orders, Organized food
Languages
English
Full Professional
Timeline
Server
Pho Maniac
07.2023 - 09.2023
Barista
Halifax Marriott Harbourfront
05.2023 - Current
Room Attendant
Halifax Marriott Harbourfront
05.2022 - 03.2024
Receptionist
AAA Nails
05.2020 - 03.2024
Bachelor Degree - Hospitality & Tourism Management
Cape Breton University