Nhi Mai (Kate)
Ottawa,Canada
Summary
Bilingual and dependable customer service professional with over five years of combined experience in front desk operations, cashiering, and team support. Known for providing high-quality service, managing customer inquiries, and maintaining smooth day-to-day operations in fast-paced environments. Proficient in Microsoft Office, social media marketing, and supply chain coordination. Recognized for adaptability, strong communication, and leadership in training new staff.
Overview
8
8
years of professional experience
Work History
Manager, Technician
The Lash Bar
Gatineau, Quebec
01.2022 - Current
- Managed and optimized lash services during peak rush hours to ensure timely and efficient customer experiences.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed supply chain data to identify trends and improve forecasting accuracy.
- Provided exceptional customer service to ensure customer satisfaction.
- Stay up to date with the latest lash trends and beauty innovations to provide clients with modern, stylish, and personalized services.
Nail Technician
Ongles Soleil Inc
Gatineau, Quebec
01.2022 - 01.2023
- Provided professional nail services including manicures and pedicures.
- Met with clients to discuss needs, service preferences and special requests.
- Building Long-Term Client Relationships.
- Managed client flow efficiently during peak hours.”
Barista
The Alley
Ottawa, Ontario
06.2021 - 10.2022
- Prepared a variety of bubble tea beverages to meet customer preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Worked with cross-functional teams to achieve goals.
- Maintained cleanliness and organization of the cafe environment daily.
Receptionist and Cashier
Breathtaking Nails Spa
Ottawa, Ontario
01.2018 - 01.2021
- Answered phone calls, appointment book and addressed client inquiries professionally.
- Processed client payments and managed cash register transactions accurately.
- Provided information on services, products, and promotions to clients effectively.
Education
Diploma - Community Studies
Algonquin College
Nepean, ON01.2019
English for Academic Purposes -
Algonquin College
Nepean, ON01.2018
Skills
- Customer relationship management
- Team building
- Employee training
- Problem solving
- Time management
- Emergency response
- Team leadership
- Staff management
- Project management
- Data analysis
- Supply chain optimization
- Business planning
- Performance management
- Staff training and development
- Task delegation
- Risk management
- Inventory management
- Budget control
Languages
English
Full Professional
French
Limited
Vietnamese
Native/ Bilingual
Timeline
Manager, Technician
The Lash Bar
01.2022 - Current
Nail Technician
Ongles Soleil Inc
01.2022 - 01.2023
Barista
The Alley
06.2021 - 10.2022
Receptionist and Cashier
Breathtaking Nails Spa
01.2018 - 01.2021
Diploma - Community Studies
Algonquin College
English for Academic Purposes -
Algonquin College
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