Nhi Le
San Jose
Summary
Dedicated barista with strong customer service and problem-solving skills. Proven ability to train staff and enhance team efficiency, contributing to improved customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Barista
Roam Bean Coffee
San Jose
10.2024 - 11.2025
- Trained new staff on beverage preparation and customer service protocols, enhancing team efficiency.
- Maintained accurate inventory records and monitored stock levels.
- Resolved customer complaints promptly, contributing to improved customer satisfaction and retention.
- Collaborated with team members to streamline service processes during peak hours.
Cashier
Asian Market
Arlington
05.2022 - 08.2022
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges according to store policy.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06-2025
Biology
De Anza College
Cupertino, CASkills
- Customer service
- Team collaboration
- Problem solving
- Inventory management
- Communication skills
- Time management
- Fluent in Vietnamese and English
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Barista
Roam Bean Coffee
10.2024 - 11.2025
Cashier
Asian Market
05.2022 - 08.2022
High School Diploma -
Silver Creek High School
Biology
De Anza College