Nhi Duong
Toronto
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Barista/Cashier
Machi Machi
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Assistant Makeup Artist
Hello Studio
03.2024 - 08.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the safety of all clients.
- Developed strong relationships with clients by being attentive to their needs and providing exceptional customer service.
- Improved client experience with detailed consultations, understanding their preferences and desired outcomes.
- Assisted lead makeup artist in preparing clients for photo shoots, ensuring a professional and efficient process.
- Mentored junior makeup artists, sharing tips and tricks for improving skill sets and enhancing professionalism.
- Provided makeup services for special occasions such as weddings, proms, and red-carpet events, making clients feel beautiful and confident.
- Collaborated with photographers and stylists to create cohesive looks for fashion editorials and advertising campaigns.
- Supported backstage operations during fashion shows, collaborating with designers to achieve desired runway looks.
- Contributed creative ideas for editorial spreads, working closely with the art director to bring concepts to life visually.
- Applied makeup in accordance with clothing style.
- Managed inventory of products and supplies, ensuring adequate stock levels at all times while minimizing waste.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
Backstage Crew Member
NTPMM Company
04.2024 - 06.2024
- Provided technical support for lighting, sound, and rigging systems, contributing to seamless production flow.
- Collaborated with directors and designers to execute their artistic vision on stage effectively.
- Facilitated quick set changes with efficient teamwork among crew members, keeping the audience engaged throughout the performance.
- Maintained clean and organized backstage areas, fostering a professional working environment for all team members.
- Maintained a professional demeanor and positive attitude, fostering a collaborative working environment among crew members and cast.
- Communicated effectively with cast members regarding cues or adjustments needed before going on stage to ensure smooth performance flow.
- Supported rehearsal process by marking blocking changes, enabling actors to focus on character development and scene work.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Barista
MT Coffee
01.2024 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Education
Associate of Arts - Hospitality And Tourism Management
George Brown College
Toronto, ON09-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Problem-solving
- Active listener
- Order taking
- Beverage preparation
- POS systems
- Menu memorization
- Basic math
- Multitasking and organization
- Clear communication
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Affiliations
- Shopee Vietnam
Timeline
Barista/Cashier
Machi Machi
10.2024 - Current
Backstage Crew Member
NTPMM Company
04.2024 - 06.2024
Assistant Makeup Artist
Hello Studio
03.2024 - 08.2024
Barista
MT Coffee
01.2024 - 04.2024
Associate of Arts - Hospitality And Tourism Management
George Brown College
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