NHAT THU HUYEN PHAM
Etobicoke,Ontario
Summary
A customer-oriented professional with over 10 years of experience in retail operations, and service team leadership. Organized and skilled in prioritizing daily tasks to achieve performance and productivity goals with a proven track record of recruiting, training and managing successful team organizations
Overview
14
14
years of professional experience
Work History
Store Manager
Organic Nail Bar
Toronto, ON
09.2018 - 12.2023
- Managed a successful and fast-paced environment, including scheduling daily appointments for over 10 technicians and optimizing inventory levels.
- Conducted daily store operations, opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
Personal Assistant to Property Manager
Savills
Viet Nam
01.2016 - 06.2017
- Performed calendar management, scheduling of appointments and travel arrangement for the executive
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Maintained confidential files related to personnel records or other sensitive information.
Customer Service & Training Officer
AEON Mall
Viet Nam
09.2014 - 01.2016
- Developed and implemented various tenant training activities and conducted assessments to evaluate the effectiveness of current training methods.
- Collaborated closely with multiple departments to guarantee that all quality standards and targets were achieved before launching a new branch.
- Created and maintained a database of employee training records.
- Collaborated with external experts to develop course content that meets industry standards.
Patient Service Representative
City International Hospital
Viet Nam
09.2011 - 09.2014
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
Reservation Agent
Equatorial Ho Chi Minh City
Viet Nam
03.2010 - 09.2011
- Handled calls and requests through multiple channels and promptly addressed customer inquiries about reservations.
- Proficiently managed reservation requests and upheld precise records of bookings on the Opera system.
Education
Dixie Bloor Neighbourhood Centre
Enhanced Language Training With Co-op Placement06-2024
Certification of International Business Management -
George Brown College
05.2019
Bachelor Degree of Business Administration -
Ton Duc Thang University
06.2010
Skills
- Multitasking and Organization
- Retail Inventory Management
- MS Office proficient
- Employee supervision and motivation
- Documentation And Reporting
- Outstanding communication skills
- Sales Promotions
- Problem-Solving
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Store Manager
Organic Nail Bar
09.2018 - 12.2023
Personal Assistant to Property Manager
Savills
01.2016 - 06.2017
Customer Service & Training Officer
AEON Mall
09.2014 - 01.2016
Patient Service Representative
City International Hospital
09.2011 - 09.2014
Reservation Agent
Equatorial Ho Chi Minh City
03.2010 - 09.2011
Dixie Bloor Neighbourhood Centre
Certification of International Business Management -
George Brown College
Bachelor Degree of Business Administration -
Ton Duc Thang University
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