Nhat Anh Phan
Vancouver,BC
Summary
*Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.
* Highly organized, energetic and versatile leader committed to continuous improvements.
* Proven history of motivating staff to work together to achieve targets. *Highly-motivated employee with desire to take on new challenges. *Strong worth ethic, adaptability and exceptional interpersonal skills. *Adept at working effectively unsupervised and quickly mastering new skills.
*Hardworking employee with customer service, multitasking and time management abilities.
*Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Supervisor
Body Energy Club
Vancouver, BC
09.2022 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Barista
Take Five Coffee
Vancouver, British Columbia
07.2022 - 09.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Steward
VanLawn Tennis Club
Vancouver, BC
04.2022 - 07.2022
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
Server
Green Lemon Grass
Vancouver, BC
09.2021 - 03.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Hai Phong
Vancouver, BC
08.2021 - 09.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Network Administration Diploma - Network And System Security Analysis
Sterling College
Vancouver, BC06.2023
High School Diploma -
Killarney Secondary School
Vancouver, BC06.2021
Skills
- Computer Skills
- Microsoft Office
- Flexible Schedule
- Problem Resolution
- Team Management
- Data Management
- Inventory management
- Conflict resolution
- Customer service
- Employee training
Timeline
Supervisor
Body Energy Club
09.2022 - Current
Barista
Take Five Coffee
07.2022 - 09.2022
Steward
VanLawn Tennis Club
04.2022 - 07.2022
Server
Green Lemon Grass
09.2021 - 03.2022
Server
Hai Phong
08.2021 - 09.2021
Network Administration Diploma - Network And System Security Analysis
Sterling College
High School Diploma -
Killarney Secondary School
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