Nhat Bui
Toronto,ON
Summary
Attentive Business Process Analyst seeking to leverage background to take next career step with a respected organization. Over 3 years' experience in developing and initiating business intelligence solutions to improve organizational performance. Demonstrated to facilitate communication between IT professionals and business leaders and clearly articulate business needs to drive organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Business Process Specialist
Nordia
MONCTON, NB
12.2022 - 08.2023
- Managed multiple projects concurrently, ensuring timely completion of tasks.
- Coached staff on best practices in order to optimize their performance while meeting objectives.
- Evaluated current business processes with stakeholders from different departments and made recommendations for improvement as needed.
- Analyzed existing processes and identified areas for improvement, making recommendations for changes where necessary.
- Ensured compliance with all relevant design guidelines as part of quality assurance procedure.
Business Process Specialist
Nordia
MONCTON, NB
09.2020 - 11.2022
- Designed business processes based on stakeholder’s request depending on business needs.
- Frequent use of flow charts, automations, decision gateways and conditions to accurately describe mode of operations while following design guidelines.
- Collaborated closely with stakeholders to develop effective solutions for streamlining processes and increasing efficiency.
- Able to understand and present the work to stakeholders and maintain a constant line of communication to resolve any issues with stakeholders and programmers.
- Achieved good design scorecard based on design accuracy, efficiency, and timely manner.
Outbound Call Center Agent
Nordia
MONCTON, NB
09.2019 - 08.2020
- Cold call customers who left the provider to understand the reason behind departure.
- Attempted to retain customer and close sale while on call - delivered high levels of customer service in accordance with corporate standards.
- Maintained calm and focus, navigate conversation through mostly tense situation, investigate and resolve customer’s past complaints about the provider.
- Handled high volume of outbound calls (60-70 calls per day).
Customer Experience Associate
TD Canada Trust
Saskatoon, SK
11.2017 - 08.2019
- Created deep and meaningful relationship with customers at the front line, building trust and peace of mind for customers.
- Able to carry out tasks efficiently with minimal error under pressure, demonstrated while working at the busiest branch in the city and having very low personal non-credit loss.
- Had a good understanding of banking products and environment in general, provided quality financial advice at the front line with a limited time given per interaction, always meet or exceed sale quotas.
- Able to recognize business opportunities to create quality leads to Advisors
- Fluent in training, opening and closing procedures.
Education
Bachelor of Commerce - Finance
University of Saskatchewan
Saskatoon, SK06.2017
Skills
- Project Management
- Meeting Organization
- Quality Assurance
- Knowledgeable in Flow Chart Design (Visio)
- Business Analysis
- Process Change Improvements
References
Joseph Ann - Manager, Bell Canada
(416)-347-0156
Stacey Nevill - Manager, Nordia
(705)-330-1435
Robert Smith - Branch Manager, TD Canada Trust
robert.smith@td.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Process Specialist
Nordia
12.2022 - 08.2023
Business Process Specialist
Nordia
09.2020 - 11.2022
Outbound Call Center Agent
Nordia
09.2019 - 08.2020
Customer Experience Associate
TD Canada Trust
11.2017 - 08.2019
Bachelor of Commerce - Finance
University of Saskatchewan
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