Nhan Nguyen
San Diego
Summary
Professional success manager with strong background in client relations and customer success strategies. Known for driving impactful results through strategic initiatives and effective communication. Emphasizes team collaboration and adaptability, ensuring consistent achievement of goals. Proficient in account management and performance optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reliability Success Manager
Augury
San Diego, CA
10.2022 - Current
- Directly involved with growing strategic customer accounts. Was responsible for growing my individual book of business over 5 million dollars revenue.
- Developed customer success strategies to enhance user engagement and satisfaction. Achieved highest customer satisfaction ratings for my book of business.
- Collaborated with cross-functional teams to streamline onboarding processes for new clients in the top 500 Fortune companies.
- Analyzed customer feedback to identify trends and inform product improvements. Responsible for over 100 million dollars in customer asset monitoring.
- Mentored junior team members on best practices in client relationship management. Helped expand the team by 200% since joining as I was able to help create models for the role and playbooks for our go-to-market team.
Reliability Engineer
EMCOR Government Service
San Diego, CA
05.2021 - 03.2024
- Multi-site resource as a part of EMCOR’s Facility Solution Group (FSG). Responsible for start-ups and support of existing PTI programs at NASA JPL, NASA Armstrong, DISA, and Carl Darnall Army Medical Center. Responsible for vibration analysis of over 700 rotating assets. This includes reports of asset condition and recommendations for repairs to avoid interruption to operations. Involved with EGS’s RPIE team in performing asset verifications (13,000 Assets) at Carl Darnall Army Medical Center and Children’s National Hospital (Washington, DC).
RCM Manager
EMCOR Government Service
Edwards, CA
06.2019 - 05.2021
- Supported the NASA mission under the Facility’s operation and maintenance contract as CMMS specialist, Reliability Centered Maintenance (RCM) Manager and Quality manager. Under the facility’s operation and maintenance contract, the crew performed electrical, HVAC, fire systems, mechanical and janitorial services to over 1.2million sq/ft of Air Force and NASA assets. Coordinated utility outages between Air Force and NASA representatives to safely service assets without interrupting mission and operations.
Predictive Maintenance Technician
Owens Corning
Compton, CA
02.2015 - 05.2019
- Use vibration analysis, thermography, and oil analysis and ultrasound technologies to predict machine failures. All recommendations for repairs are based on machine’s condition and align with RCM strategies. Responsible for plant’s lubrication excellence program while performing lubrication on all plant equipment. Perform root cause analysis (RCA) to avoid repeat failures by recommending engineering solutions and maintenance strategies.
Work Center Supervisor for Galley Maintenance
U.S. Navy USS NIMITZ CVN-68
Everett, WA
03.2013 - 05.2014
- Supervised a team of seven to ten electricians in the maintenance and repair of ship’s seven galleys and laundry systems; to include ovens, refrigerant units, dishwashers, and hot wells. Actively worked with and trained personnel in shop to repair equipment in accordance with naval and manufacturing standards.
Motor Rewind and Thermal Imaging Technician
U.S. Navy USS NIMITZ CVN-68
Everett, WA
12.2010 - 03.2013
- Rewound and refurbished over 50 ventilation motors that serviced habitable spaces, crew berthing spaces, and machinery spaces to efficiently regulate temperature and cool equipment that are critical to ship’s operations with no re-work or deficiencies. Each motor was rewound according to its specific drawing to produce standard output horsepower and rpm. Applied process improvement (six-sigma) to improve the turnaround rate of each motor by fifty percent.
Maintenance Person for 115v circuits and ship lighting
U.S. Navy USS NIMITZ CVN-68
Bremerton, WA
12.2010 - 01.2012
- Rectified over 150 electrical flight deck discrepancies during USS NIMITZ’s 2011 9 month In-port Repair period. Efficiently rewired existing 115 volts to 440 volts AC power circuit in accordance with ship’s instruction and navy standards.
Education
Master of Business Administration -
University of Phoenix
03-2020
Skills
- Start-up of the PTI program for our awarded contract with Defense Information Systems Agency (Hill, Air Force Base) in June 2021 Utilize vibration analysis as a primary tool to access and report to government clients the conditions of their rotating assets at the data center
- Perform vibration analysis on over 500 rotating assets at NASA Jet Propulsion Lab (JPL) monthly basis Provide findings and repair savings report discovered with PTI technologies including vibration analysis, thermography, and ultrasound
- Lead the Condition Based Monitoring (CBM) initiative at NASA Armstrong Flight Research Center and NASA JPL Created parameters for the team to monitor vibration trends that notify of when to plan for repair and when to shut down due to high vibrations
- Created key performance and activity indicators to drive team in meeting all contract requirements Led the team in reaching a 99% monthly completion rate of over 22,000 work orders scheduled annually at NASA Armstrong
- Established a vibration analysis program within manufacturing plant at Owens Corning Roofing to provide data to align with plant’s environmental, quality and production strategies Equipment includes blowers, motors, pumps, and gear reducers Predictive program saved production over 150 hours of unplanned downtime annually This resulted in being awarded the Breakthrough Thinker Award in 2017 Awarded Pink Panther Award in 2018
- Trained over 110 operation’s team members for best practices with lubrication and created a standard to support the launch of Total Productive Maintenance (TPM)
- Trained and help qualify over 45 subordinate maintenance and electrician personnel on Material Maintenance Management Consistently delivered safety briefings and classes on safety on a weekly basis to inform the team and instill safe electrical work habits The result of this training was no lost days to work, no injuries on the job, and no re-work while on board USS-NIMITZ
- Managed the electrical preventive and corrective maintenance for the Ship’s Dining Facility systems ensuring feeding and meal preparation for over 5000 sailors and Marines in the crew
Certification
- Customer Success Certification Level 2 with Success Coaching
- Navy Course: A-100-0102, Electrician’s Mate Apprentice Technical Training (166 Hours) Great Lakes, IL. July 2010.
- Navy Course: A-662-0002, Electrical Strand 9C (78 Hours) Great Lakes, IL. September 2010.
- Vertical Package Conveyor Onboard Training Everett, WA. January 2013.
- Department of the Navy Green Belt Course (40 Hours). April 2013.
- Machine Lubrication Technician (40 Hours). ICML Certified. February 2016.
- Level III Vibration Analysis (40 Hours). March 2016.
- Certified Maintenance and Reliability Professional (CMRP). March 2018.
- Maximo training - CMMS (40 hours). August 2019.
Timeline
Reliability Success Manager
Augury
10.2022 - Current
Reliability Engineer
EMCOR Government Service
05.2021 - 03.2024
RCM Manager
EMCOR Government Service
06.2019 - 05.2021
Predictive Maintenance Technician
Owens Corning
02.2015 - 05.2019
Work Center Supervisor for Galley Maintenance
U.S. Navy USS NIMITZ CVN-68
03.2013 - 05.2014
Motor Rewind and Thermal Imaging Technician
U.S. Navy USS NIMITZ CVN-68
12.2010 - 03.2013
Maintenance Person for 115v circuits and ship lighting
U.S. Navy USS NIMITZ CVN-68
12.2010 - 01.2012
Master of Business Administration -
University of Phoenix
EXPERIENCE: MECHANICAL AND ENGINEERING ABILITIES
- Conducts analysis of reliability problems and investigates to determine the required reliability approach for a particular situation, with consideration given to cost limitations for equipment uptime/downtime, repair/replacement costs and weight, size, and availability of materials/equipment.
- Condition monitoring for rotating equipment using predictive analysis. Use vibration analysis to detect early failure modes within spectral and sine wave data.
- Operated standard test and metering equipment, including multimeter, voltmeter, ammeter, ohmmeter, oscilloscope, stroboscope, voltage tester, and wattmeter.
- Fundamental understanding of power distribution, controllers, motors, transformers, circuit protection, and cables.
- Troubleshoot electrical control circuits, motors, transformers, and breakers to identify problem areas and initiated actions to commence repairs. Ability to work from drawings, schematics, and wiring diagrams.