Ryan Tra
Moncton,NB
Summary
Welcoming Night Auditor/ Front Desk Agent with 4 years of experience in customer service and financial reconciliation. Skilled at completing multi tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member/Meat Handler
Shelby's Shawarma St.Catharines
07.2023 - 12.2023
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Server/Bartender
Chang Noi's Authentic Thai Cuisine
11.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Night Auditor/Front Desk Agent
Hampton Inn by Hilton St.Catharines
08.2019 - 05.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Guest Service Supervisor
Lenid Hotel
07.2017 - 06.2018
- Monitored team performance to confirm customer service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Processed guest payments and provided accurate change.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Guest Service Agent
Vinpearl Nha Trang Resort
07.2016 - 07.2017
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Education
2 Years Diploma of Hospitality - Hospitality: Hotel and Restaurant Operation
Niagara College Canada
St.Catharines, ON05.2020
Skills
- Processing Registrations
- Balancing Transactions
- Guest Services
- Teamwork and Collaboration
- Front Desk Operations
- Complaints Management
- Accounting Principles
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
-Food Safety Certificate
-Smartserve Certificate
Timeline
Crew Member/Meat Handler
Shelby's Shawarma St.Catharines
07.2023 - 12.2023
Server/Bartender
Chang Noi's Authentic Thai Cuisine
11.2022 - 12.2023
Night Auditor/Front Desk Agent
Hampton Inn by Hilton St.Catharines
08.2019 - 05.2023
Guest Service Supervisor
Lenid Hotel
07.2017 - 06.2018
Guest Service Agent
Vinpearl Nha Trang Resort
07.2016 - 07.2017
2 Years Diploma of Hospitality - Hospitality: Hotel and Restaurant Operation
Niagara College Canada
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