Thi Thu Ha Nguyen
Edmonton,AB
Summary
- Having over 5-years experience in the hospitality industry, retail and customer service.
- Flexibility in different positions and supporting others.
- Ability to work independently and under high pressure.
- Able to stand and walk for long periods of time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Co Do Hue Inc
Edmonton
07.2023 - Current
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Communicated with chefs and went above and beyond to guarantee food quality to customers.
Assistant Manager
Tim Horton's, Saisethsons Hospitality Group Inc
01.2021 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major.
- Maintained energy and enthusiasm in fast-paced environment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Flexible working in all positions such as : cashier, baker, beverage station and sandwich station.
Server
Gyubee Japanese Grill Restaurant
Toronto
05.2021 - 04.2022
- Regularly work under high and heavy workload.
- Have high concentration and well time control.
- Friendly communication with guests and team members.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Prepared beverages and filled food orders for customers.
Education
Ontario College Diploma - Hotel And Restaurant Management
Seneca College of Applied Arts And Technology
North York, ONSkills
- Staff Management
- Operations Management
- Customer Engagement
- Recruitment
- Inventory control and record keeping
Languages
English
Full Professional
Certification
- Smart Serve Certification
- Food handle certification
Timeline
Restaurant Manager
Co Do Hue Inc
07.2023 - Current
Server
Gyubee Japanese Grill Restaurant
05.2021 - 04.2022
Assistant Manager
Tim Horton's, Saisethsons Hospitality Group Inc
01.2021 - 06.2023
Ontario College Diploma - Hotel And Restaurant Management
Seneca College of Applied Arts And Technology
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