Nguyen Nhu Ngoc Truong
Toronto,ON
Summary
Accomplished Manager at Owners and skilled Chef Assistant at Aurora Hotel, I excel in team leadership and complex problem-solving. By enhancing customer satisfaction and mentoring staff, I've significantly improved service delivery and workplace safety. My expertise in negotiation and time management has driven positive outcomes, showcasing my ability to lead and innovate in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager
Owners
09.2020 - 09.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Chef Assistant
Aurora Hotel
08.2017 - 12.2018
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Followed recipes and instructions to achieve quality and presentation standards.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Trained new staff on food preparation and safety procedures.
- Stocked and rotated food items according to expiration dates.
- Supported senior chefs with creative meal planning and recipe development.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Verified food temperatures and quality ahead of service to maintain standards.
- Developed new recipes by incorporating seasonal ingredients, resulting in increased positive feedback from customers.
Education
Highschool Diploma - Information Technology
Dong Nai Technology
Viet Nam05.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Negotiation
- Teamwork and Collaboration
Languages
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Manager
Owners
09.2020 - 09.2024
Chef Assistant
Aurora Hotel
08.2017 - 12.2018
Highschool Diploma - Information Technology
Dong Nai Technology
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