Nguyen Ngan Binh Do
Sudbury,ON
Summary
Dynamic Assistant Store Manager with a proven track record at Nectar Smoothie Cafe, specializing in customer service and retail operations. Excelled in team training, optimizing store efficiency, and enhancing customer satisfaction. Skilled in inventory control and store organization, contributing to a significant improvement in operational flow and customer experience.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Nectar Smoothie Cafe
2019.10 - 2023.04
- Interviewed, hired, and trained staff in customer service and merchandising.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Resolved customer issue to their overall satisfaction.
Staff Member
Guanabana Smoothies
2016.09 - 2019.10
- Prepared and served juices and blended drinks as well as making coffee.
- Increased revenue by upselling additional items such as supplements or meal replacements along with smoothie purchases.
- Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
- Took customer orders and accurately processed in system.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Crew Member
McDonald's Vietnam
2014.05 - 2016.04
- Took orders, prepared meals, and collected payments to meet brand's standard.
- Worked front counter, drive-thru and other areas.
- Supported various counter stations based on demand.
- Filled up stations with cutlery, sauces and napkins
- Cleaned, swept, and mopped food preparation and FOH areas.
Education
Post-Graduate Certificate - Supply Chain
Cambrian College of Applied Arts And Technology
Greater Sudbury, None2025-08
Diploma - Traditional Physician
Mekong International College
Can Tho City, Vietnam2023-09
Bachelor of Hotel Management - Hotel Management
Hoa Sen University
Ho Chi Minh City2017-09
Skills
- Customer service
- Retail operations
- Inventory control
- Store organization
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Assistant Store Manager
Nectar Smoothie Cafe
2019.10 - 2023.04
Staff Member
Guanabana Smoothies
2016.09 - 2019.10
Crew Member
McDonald's Vietnam
2014.05 - 2016.04
Post-Graduate Certificate - Supply Chain
Cambrian College of Applied Arts And Technology
Diploma - Traditional Physician
Mekong International College
Bachelor of Hotel Management - Hotel Management
Hoa Sen University