Nguyen Ha Nguyen
Mississauga
Summary
Dynamic Spa Manager with a proven track record at Asquared Beauty Salon and Spa, excelling in staff management and customer service. Enhanced client retention through effective marketing initiatives and upselling techniques, while ensuring compliance with health and safety regulations. Committed to fostering a collaborative team environment and optimizing operational efficiency.
Professional artist with strong skills in permanent makeup application, color theory, and skin analysis. Known for delivering consistent, high-quality results through teamwork and adaptability. Expertise in enhancing client features, hygiene practices, and customer service. Dependable in fast-paced environments and responsive to changing client needs.
Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Professional beauty specialist prepared for this role. Skilled in lash application, design, and client consultation. Strong focus on achieving high-quality results and enhancing client satisfaction. Valued for adaptability, collaboration, and reliability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Spa Manager
Asquared Beauty Salon and Spa
09.2015 - Current
- Oversaw daily operations to ensure exceptional client experiences and service quality.
- Developed and implemented spa policies to enhance operational efficiency and guest satisfaction.
- Trained and mentored staff on best practices in customer service and treatment protocols.
- Coordinated scheduling for treatments, maximizing resource utilization and minimizing wait times.
- Managed inventory control processes to maintain optimal stock levels of products and supplies.
- Analyzed customer feedback to identify areas for improvement in service offerings and ambiance.
- Led marketing initiatives that increased client retention through targeted promotions and loyalty programs.
- Fostered a positive team environment, encouraging collaboration and continuous professional development among staff members.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Maximized efficiency through time management and staff supervision to boost productivity.
Aesthetician
The Nail Salon and Spa
09.2014 - 10.2015
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed a variety of esthetic services, including facials, waxing, and makeup applications.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health and safety standards.
- Educated clients on proper skincare routines and product usage to enhance treatment results.
Aesthetician
Pro Spa
06.2012 - 09.2014
- Provided customized skincare consultations to address individual client needs.
- Administered facial treatments and body services using advanced techniques and products.
- Educated clients on proper skin care routines and product usage for optimal results.
- Maintained high standards of cleanliness and sanitation in treatment areas and tools.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Server
Metro Pho
01.2012 - 01.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, fostering positive guest experiences through attentive service.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Line Cook
Jack Astor's Bar & Grill
05.2008 - 07.2009
- Prepared ingredients according to recipes and food safety standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in cooking and plating dishes during service hours.
- Operated kitchen equipment, including ovens, grills, and fryers.
- Monitored food quality and freshness throughout shifts.
Server
Pho Hung
09.2006 - 01.2008
- Oversaw daily operations to ensure exceptional client experiences and service quality.
- Developed and implemented spa policies to enhance operational efficiency and guest satisfaction.
- Trained and mentored staff on best practices in customer service and treatment protocols.
- Coordinated scheduling for treatments, maximizing resource utilization and minimizing wait times.
- Managed inventory control processes to maintain optimal stock levels of products and supplies.
- Analyzed customer feedback to identify areas for improvement in service offerings and ambiance.
- Led marketing initiatives that increased client retention through targeted promotions and loyalty programs.
- Fostered a positive team environment, encouraging collaboration and continuous professional development among staff members.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Maximized efficiency through time management and staff supervision to boost productivity.
Education
Permanent Makeup
Micro Pigmentation Centre
Mississauga2016
Lash Extension
Lash Forever
Toronto, ON2015
Esthetician
Canadian Aesthetics Schook
Toronto, ON09.2011
Skills
- Staff management
- Spa operations
- Employee coaching
- Performance evaluations
- Customer feedback analysis
- Upselling services
- Health and safety regulations
- Appointment scheduling
- Facility maintenance
- Schedule coordination
- Client service management
- Hygiene standards
- POS system operation
- Service marketing
- Hiring procedures
- Staff training
Timeline
Spa Manager
Asquared Beauty Salon and Spa
09.2015 - Current
Aesthetician
The Nail Salon and Spa
09.2014 - 10.2015
Aesthetician
Pro Spa
06.2012 - 09.2014
Server
Metro Pho
01.2012 - 01.2013
Line Cook
Jack Astor's Bar & Grill
05.2008 - 07.2009
Server
Pho Hung
09.2006 - 01.2008
Permanent Makeup
Micro Pigmentation Centre
Lash Extension
Lash Forever
Esthetician
Canadian Aesthetics Schook